Program Manager | Remote, USA

About the role

The Program Manager oversees all program activity with key client engagements across Advanced Fusion Center (AFC). They are responsible for managing engagements from inception to completion, ensuring timely completion of projects and programs, and building trusting relationships with clients through successful outcomes.

Responsibilities

• Drive program and engagement progress across multiple client engagements with multiple capabilities, practices, communities, stakeholders and levels of oversight.
• Develop strategic program management delivery plans, detailed schedules, program deliverable controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting.
• Partner with Operations teams to develop and communicate service delivery strategies across multiple internal practices and departments.
• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.
• Identify, forecast, manage, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership, operations and client.
• Ensure a common understanding by setting expectations in accordance with the Program Delivery Plan, to align the stakeholders and ensure the customers goals and expectations are achieved.
• Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.
• Lead the composition of program delivery schedules, resource models and granular execution plans.
• Take proactive steps to protect Optiv’s best interests while simultaneously balancing the Customer expectations and scope of work.
• Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner.
• Assign tasks to program team members and ensure timely completion or adequate escalation.
• Generate and distribute program reports and lead program meetings to disseminate the appropriate information to the program team and stakeholders.
• Proactively monitor and report on engagement budget, margin and engagement resource variance to plan.
• Works closely with the sales and account teams, demand and solution teams to scope program solution design, tools and reporting.
• Analyze, report, and disseminate program status reports to Practice Leadership.
• Provide support across the AFC portfolio to address at risk engagements and escalations where necessary.
• Maintain awareness of emerging technologies and applicable program management techniques and tools.
• Manage multiple multi-year engagements.
• Lead or contribute to efforts in the development of business unit reporting, department or operational standards and framework procedures, financial analysis, communication, and/or strategic planning activities.
• Assist in documenting case studies, requirements documents, procedures and lessons learned.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, Engineering, Business or related field.
• 4+ years of experience in a client facing Program, Project or PMO role within a professional services organization, with emphasis on information security projects and programs.
• Demonstrated program management expertise and success managing cross-capability engagements across multiple clients.
• Superior analytical and problem-solving skills required.
• Strong influential skills, customer-focused program leadership capabilities.
• Management of information security engagements or operations required.
• Expert level experience with Program Management methodologies, best practices, and tools.
• Experience interfacing with both clients and internal business partners required.
• Excellent written and verbal communication skills required including making clear and concise presentations to various audiences with an executive presence.
• Outstanding time management and organizational skills required.
• Ability to work independently with limited supervision required.
• Significant experience as a consultant providing security expertise to clients preferred.
• Current knowledge of security threats, solutions, security tools and network technologies strongly desired.

Qualifications

BA or BS in Computer Science, Management Information Systems, Engineering, Business or related field. 4+ years of experience in a client facing Program, Project or PMO role within a professional services organization, with emphasis on information security projects and programs. Demonstrated program management expertise and success managing cross-capability engagements across multiple clients. Superior analytical and problem-solving skills required. Strong influential skills, customer-focused program leadership capabilities. Management of information security engagements or operations required. Expert level experience with Program Management methodologies, best practices, and tools. Experience interfacing with both clients and internal business partners required. Excellent written and verbal communication skills required including making clear and concise presentations to various audiences with an executive presence. Outstanding time management and organizational skills required. Ability to work independently with limited supervision required. Significant experience as a consultant providing security expertise to clients preferred. Current knowledge of security threats, solutions, security tools and network technologies strongly desired.