Program Manager, Product Immersion and Testing

Meta is building the future of human connection through technology. Our family of apps and services connects billions of people worldwide, empowering them to share what matters most and bringing people closer together. Central to our mission is ensuring our products meet the highest standards of quality and user satisfaction.The Product Immersion & Testing Team within Business Product Marketing (BPM) is seeking a Program Manager who is passionate about customer insights, testing, launching, and scaling Meta's newest business and marketing solutions. We accelerate business growth and product development by integrating the voice of the customer into our product marketing flywheel, leveraging insights to drive impactful strategies and outcomes.You have experience navigating ambiguity, defining project scope independently, and aligning stakeholders around a clear plan of action. You have a proven track record of managing complex projects, collaborating across Product Management, Engineering, Data Science, Product Marketing, and leveraging customer insights and data analysis to inform decisions. You have deep experience with Meta's business tools (e.g., Ads Manager), marketing, and measurement, and you have experience distilling complex ideas into actionable insights. Program Manager, Product Immersion and Testing Responsibilities: Lead Product Immersion & Testing Initiatives: Manage, monitor, and recruit for product tests (alpha, beta, GA) and immersions, driving delivery of multiple projects as the main point of contact for Product, Sales, and Data SciencePlanning and Strategy: Define goals, identify clients, coordinate logistics, and compile key information into briefs for immersion and testing projectsCross-Functional Collaboration: Work extensively with Product Managers, Product Marketing, Data Science, Engineering, and User Research to scope out and test design/requirements, manage logistics, and surface insights to inform product and business outcomes (product changes, roadmap impact)Communication: Effectively communicate relevant insights and findings to cross-functional teams, influencing roadmap prioritization and developing solutions to fix problems at scaleProcess Improvement: Inform, influence, and execute new processes based on analysis and impact metrics to improve efficiency and the quality of supportIssue Resolution: Troubleshoot and problem-solve issues (bugs, feature requests, product confusions) during testing and immersions, utilizing escalation paths and updating stakeholdersTravel: Support in-market experiences, with up to 20% travel (including international) Minimum Qualifications: Experience leading complex, cross-functional programs with multiple concurrent work streams, managing dependencies, risks, and stakeholder alignment across technical and non-technical teamsExperience communicating program strategy and product insights to product audiences through written narratives, data-driven presentations, and structured briefingsExperience defining program metrics and using data to evaluate a program's effectiveness and drive continuous improvementExperience initiating and driving projects to completion with minimal guidanceExperience building relationships with cross-functional teams, delivering impact through communication and influenceExperience implementing processes or programs to improve product or team performanceConfidence working independently and leading cross-functional teamsUnderstanding of product development, market research, and testing principlesStrategic thinking and problem-solving skillsExperience with project management tools (e.g., Asana, Jira, Smartsheet) and escalation processes Preferred Qualifications: Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience with Ads Manager and/or other Meta ad platform interfacesExperience working with a broad range of customers or user segmentsExperience prioritizing and making decisions in fast-moving, ambiguous environments with competing demandsExperience with A/B testingExperience contributing at both strategic and operational levelsExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Experience in adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com. $118,000/year to $170,000/year + bonus + equity + benefits Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.