Program Manager - PMO

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day. As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value. Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Benefits

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more. We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

Responsibilities

• Serve as the primary interface between the business, technology, and operations organization(s).
• Manage all programmatic aspects of assigned initiatives/programs/projects, including airports, cost, schedule, technical planning, tracking, reporting, technical execution, and ensuring overall program performance objectives are achieved in alignment with enterprise standards.
• Participate in business resource planning/tracking in coordination with other enterprise entities and formulate teams to fulfill program requirements.
• Identify, track, and resolve program issues and problems.
• Manage program risk, ensuring risks are identified, mitigated, tracked, and managed.
• Interface on project/program status, develop proposals, conduct research/fact-finding, coordinate audits, and negotiate with stakeholders to ensure enterprise initiatives meet cost, budget, and schedule constraints.

Program/Project Management

• Develop, implement, and monitor contracts with vendors, ensuring conformance to approved plans and contract specifications.
• Lead program/project teams to develop and gain approval of project plans, outlining objectives, scope of work, project elements (including schedule, deliverables, funding limitations, procedures for staff requirements, and resource allocation).
• Review change readiness assessments and make recommendations for organization change management actions to increase readiness and adoption of technologies deployed.

Financial Management

• Provide oversight and guidance over the development and monitoring of project budgets.
• Analyze requirements across interdependent projects to identify opportunities for synergies and cost savings.
• Apply financial knowledge of budgets and estimation to successfully manage projects.
• Anticipate potential budget concerns and take actions to avoid issues.
• Develop financial models and review scope and budget to ensure assumptions are clearly documented and tracked during project delivery.

Risk/Assumptions/Issue/Dependencies (RAID) Management

• Forecast and evaluate risks with the identification of actions to avoid or minimize negative impacts on the project.

Process/Tools Management

• Enforce PMO methodology, usage of standard tools, and drive for continuous improvement.
• Optimize PMO standard tools for effective portfolio management within the framework of the organization.
• Apply knowledge, skills, tools, and techniques to meet project requirements and achieve business results.
• Enforce standardized and relevant document templates into a central repository for the Frontier community.
• Coach Project Managers in the team on the Program/Project Management Lifecycle (PMLC) process.

Communication/Relationship Management

• Develop relationships with and ensure appropriate participation of key stakeholders and executives.
• Serve as a contact in PMO for business relationship for project management services and practices.
• Provide communications on services, utilization, engagement, accomplishments, and overall value-add to the organization.

Qualifications

• Reliable, punctual attendance and quick response-time.
• Leadership abilities inclusive of successful change management, mentoring, career development, training, succession planning, and holding people accountable.
• Ability to manage complex situations, delegate authority, lead and inspire teams, drive innovative thinking, instill collaboration, drive for success, challenge the status quo, and adapt to dynamic situations.
• Skills in team building, time management, conflict resolution, communication, briefing, presentation, strategic thinking, marketing, and literacy in program management disciplines.
• Experience with the evaluation of requests for proposals and/or quotes, including preparing, reviewing, and submitting proposals and/or quotes.
• Expert-level program/project management and business analysis skills with a minimum of 8 years of successfully managing projects of "high complexity" (reflected in size, cost, team size, depth and breadth of role, and span of impact such as enterprise-wide or multi-departmental).
• Bachelor’s Degree in a business or technical-related discipline; combination of relevant education and work experience considered in lieu of degree.
• Project Management Professional (PMP), Masters Certification in IT Project Management, Certified Scrum Master, or similar work experience is preferred.
• 5+ years of experience in the aviation field or relatable experience.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Skills

• Ability to be flexible and adapt to changing priorities.
• Motivated with the ability to work with minimal supervision and direction.
• Understanding of project management frameworks and tools in the delivery of business objectives.
• Strong interpersonal, time management, and problem-solving skills.
• Strong analytical skills and ability to adapt and make decisions related to changing requirements.
• Experience providing budget actuals and planning input to stakeholders.
• Experience leading PMO team(s), resource assignments, and leveling.
• Experience delivering IT projects through PMO using the complete Project Lifecycle.

Work Environment

• Standard office equipment, including PC, copier, fax machine, printer.
• Typical office environment, adequately heated and cooled.
• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision

Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

Pay

Salary Range: $120,000 - $150,000