Program Manager Patient Safety - Unified Quality
UNC Health · Raleigh-Durham-Chapel Hill Area · 1 mo ago
On-siteInformation Technology$35.87–$51.57/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description, job summary, responsibilities, requirements (education, licensure, experience, knowledge/skills), job details (salary range, schedule, location, etc). We must not repeat job title as heading. Use for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include sections only when posting has real specific content. We have:
- About the role: Could be from description and job summary. We'll create an "About the role" section with prose summarizing the role (but must not invent or summarize away detail; we can paraphrase but must preserve all substantive info? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit details; but we can combine into prose as long as we keep all details. Might be tricky. Safer to keep bullet lists for responsibilities and requirements, and maybe a short paragraph for about the role using the description text.
We need to avoid filler like "commensurate with experience". Not present.
We need Pay section: posting includes Salary Range: $35.87 - $51.57 per hour (Hiring Range). So we can include Pay section with that.
Schedule: posting includes Work Schedule: Day, Standard Hours Per Week: 40.00. Also Work Assignment Type: Onsite. So we can include Schedule section with those details.
Benefits: Not mentioned explicitly. No benefits details. So we should NOT create Benefits section.
Qualifications vs Requirements vs Skills: The posting has Education Requirements, Licensure/Certification Requirements, Professional Experience Requirements, Knowledge, Skills, And Abilities Requirements. We could combine into a Requirements section with subheadings? But we only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use Requirements for education, licensure, experience; Skills for knowledge, skills, abilities. Or we could put all under Requirements. But we need to follow instruction: use those headings only when posting has real specific content. We have content for Requirements (education, licensure, experience) and Skills (knowledge, skills, abilities). So we can create both.
Responsibilities: we have a big list.
About the role: we can use the initial description and job summary.
Now we need to remove boilerplate: legal employer, EEO, accommodation request, etc. Also remove "Job Details" like Legal Employy etc? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should exclude the legal employer text, the EEO statement, accommodation request, etc. Also exclude "Work Assignment Type: Onsite" maybe part of schedule? It's not boilerplate; it's substantive. We'll keep schedule details.
We also need to exclude "Job Details" heading itself; we will not output that.
We need to preserve all substantive information: so we need to keep salary range, standard hours, work schedule, location varies, travel expectations, etc.
Let's extract substantive content:
From description:
- "Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina." (This is fluff but maybe considered substantive? It's generic marketing; but it's part of description. Might be okay to keep in About the role.)
- Job Summary: "The Patient Safety Program Manager is a member of the UNC Health Unified Quality Patient Safety team and reports to the System Director of Patient Safety. The position advances a consistent, high-reliability approach to patient safety across UNC Health. Team members are assigned to support one or more healthcare system sites while also contributing to enterprise priorities and may support other sites based on organizational need. In partnership with clinical, operational, quality, risk, and accreditation leaders, the Program Manager identifies and analyzes safety risks, promotes learning from events, supports effective improvement, and strengthens a culture of safety."
- Description Of Job Responsibilities: a long list.
- Education Requirements: bachelor's degree in specific fields; completion of IHI Open School patient safety curriculum or equivalent UNC Health-designated patient safety education within three months of hire.
- Licensure/Certification Requirements: Current professional licensure or specialty certification preferred but not required. TeamSTEPPS Master Trainer training preferred; completion within one year of hire is required. Certified Professional in Patient Safety (CPPS) certification required within two years of hire.
- Professional Experience Requirements: Minimum five years of clinical or healthcare experience, including demonstrated experience in patient safety, quality improvement, risk management, clinical operations, or a related field. Experience leading interdisciplinary teams, facilitating event reviews or improvement work, and managing projects or data is required. Experience supporting multiple sites or working in a matrixed health system is preferred.
- Knowledge, Skills, And Abilities Requirements: Knowledge of patient safety science, human factors, systems thinking, high reliability, Just Culture, event analysis, change management, and methods for evaluating action effectiveness. Strong analytical, project management, facilitation, consultation, conflict-management, written communication, and presentation skills are required. Ability to work independently across multiple sites; establish trusted relationships; influence without direct authority; balance system standardization with local context; prioritize competing demands; and escalate concerns appropriately. Proficiency with Excel, PowerPoint, event-reporting systems, and data-visualization tools is required.
- Job Details: Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Unified Quality Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $35.87 - $51.57 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC: Location Varies Based on Assignment Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
We should keep: Work Type: Full Time, Standard Hours Per Week: 40.00, Salary Range, Pay offers determined by experience and internal equity, Work Assignment Type: Onsite, Work Schedule: Day, Job Location: Location Varies Based on Assignment (US:NC), Exempt From Overtime: Exempt: Yes. Also maybe the note about legal employer etc is boilerplate? It's describing employment arrangement; might be considered substantive? The instruction says remove legal boilerplate. The legal employer statement might be considered legal boilerplate. Safer to remove that paragraph.
We also need to remove the EEO statement and accommodation request.
Now construct HTML.
We'll have:
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to include sections only when posting has real specific content. We have:
- About the role: Could be from description and job summary. We'll create an "About the role" section with prose summarizing the role (but must not invent or summarize away detail; we can paraphrase but must preserve all substantive info? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit details; but we can combine into prose as long as we keep all details. Might be tricky. Safer to keep bullet lists for responsibilities and requirements, and maybe a short paragraph for about the role using the description text.
We need to avoid filler like "commensurate with experience". Not present.
We need Pay section: posting includes Salary Range: $35.87 - $51.57 per hour (Hiring Range). So we can include Pay section with that.
Schedule: posting includes Work Schedule: Day, Standard Hours Per Week: 40.00. Also Work Assignment Type: Onsite. So we can include Schedule section with those details.
Benefits: Not mentioned explicitly. No benefits details. So we should NOT create Benefits section.
Qualifications vs Requirements vs Skills: The posting has Education Requirements, Licensure/Certification Requirements, Professional Experience Requirements, Knowledge, Skills, And Abilities Requirements. We could combine into a Requirements section with subheadings? But we only allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use Requirements for education, licensure, experience; Skills for knowledge, skills, abilities. Or we could put all under Requirements. But we need to follow instruction: use those headings only when posting has real specific content. We have content for Requirements (education, licensure, experience) and Skills (knowledge, skills, abilities). So we can create both.
Responsibilities: we have a big list.
About the role: we can use the initial description and job summary.
Now we need to remove boilerplate: legal employer, EEO, accommodation request, etc. Also remove "Job Details" like Legal Employy etc? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should exclude the legal employer text, the EEO statement, accommodation request, etc. Also exclude "Work Assignment Type: Onsite" maybe part of schedule? It's not boilerplate; it's substantive. We'll keep schedule details.
We also need to exclude "Job Details" heading itself; we will not output that.
We need to preserve all substantive information: so we need to keep salary range, standard hours, work schedule, location varies, travel expectations, etc.
Let's extract substantive content:
From description:
- "Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina." (This is fluff but maybe considered substantive? It's generic marketing; but it's part of description. Might be okay to keep in About the role.)
- Job Summary: "The Patient Safety Program Manager is a member of the UNC Health Unified Quality Patient Safety team and reports to the System Director of Patient Safety. The position advances a consistent, high-reliability approach to patient safety across UNC Health. Team members are assigned to support one or more healthcare system sites while also contributing to enterprise priorities and may support other sites based on organizational need. In partnership with clinical, operational, quality, risk, and accreditation leaders, the Program Manager identifies and analyzes safety risks, promotes learning from events, supports effective improvement, and strengthens a culture of safety."
- Description Of Job Responsibilities: a long list.
- Education Requirements: bachelor's degree in specific fields; completion of IHI Open School patient safety curriculum or equivalent UNC Health-designated patient safety education within three months of hire.
- Licensure/Certification Requirements: Current professional licensure or specialty certification preferred but not required. TeamSTEPPS Master Trainer training preferred; completion within one year of hire is required. Certified Professional in Patient Safety (CPPS) certification required within two years of hire.
- Professional Experience Requirements: Minimum five years of clinical or healthcare experience, including demonstrated experience in patient safety, quality improvement, risk management, clinical operations, or a related field. Experience leading interdisciplinary teams, facilitating event reviews or improvement work, and managing projects or data is required. Experience supporting multiple sites or working in a matrixed health system is preferred.
- Knowledge, Skills, And Abilities Requirements: Knowledge of patient safety science, human factors, systems thinking, high reliability, Just Culture, event analysis, change management, and methods for evaluating action effectiveness. Strong analytical, project management, facilitation, consultation, conflict-management, written communication, and presentation skills are required. Ability to work independently across multiple sites; establish trusted relationships; influence without direct authority; balance system standardization with local context; prioritize competing demands; and escalate concerns appropriately. Proficiency with Excel, PowerPoint, event-reporting systems, and data-visualization tools is required.
- Job Details: Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Unified Quality Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $35.87 - $51.57 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC: Location Varies Based on Assignment Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
We should keep: Work Type: Full Time, Standard Hours Per Week: 40.00, Salary Range, Pay offers determined by experience and internal equity, Work Assignment Type: Onsite, Work Schedule: Day, Job Location: Location Varies Based on Assignment (US:NC), Exempt From Overtime: Exempt: Yes. Also maybe the note about legal employer etc is boilerplate? It's describing employment arrangement; might be considered substantive? The instruction says remove legal boilerplate. The legal employer statement might be considered legal boilerplate. Safer to remove that paragraph.
We also need to remove the EEO statement and accommodation request.
Now construct HTML.
We'll have:
About the role
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. The Patient Safety Program Manager is a member of the UNC Health Unified Quality Patient Safety team and reports to the System Director of Patient Safety. The position advances a consistent, high-reliability approach to patient safety across UNC Health. Team members are assigned to support one or more healthcare system sites while also contributing to enterprise priorities and may support other sites based on organizational need. In partnership with clinical, operational, quality, risk, and accreditation leaders, the Program Manager identifies and analyzes safety risks, promotes learning from events, supports effective improvement, and strengthens a culture of safety.
Responsibilities
- Implements UNC Health patient safety strategy, standards, tools, and governance processes at assigned sites.
- Manages projects from planning through implementation and evaluation, supporting reliable system practice while accounting for local operational needs.
- Serves as a primary patient safety resource and liaison for assigned sites.
- Builds trusted relationships with site leaders and frontline teams, provides consultation, and escalates urgent or unresolved safety risks through defined system channels.
- Leads or supports review of safety events and conditions, including root cause analyses, learning from defects, and proactive risk assessments.
- Applies patient safety science, human factors, and systems thinking in partnership with Risk Management, Quality, and operational leaders.
- Facilitates interdisciplinary teams and difficult conversations to identify contributing factors, reach sound decisions, and develop strong corrective actions.
- Challenges ineffective processes and influences change without relying on direct authority.
- Tracks corrective actions and improvement plans for timeliness, completion, effectiveness, and sustained performance.
- Identifies barriers, recommends course correction, and escalates inadequate or overdue actions when appropriate.
- Collects, analyzes, and communicates safety event, culture, and performance data.
- Identifies trends and variation within and across sites, develops actionable insights, and supports transparent learning while maintaining applicable confidentiality requirements.
- Advances a culture of safety and high reliability through education, coaching, and consultation related to Just Culture, TeamSTEPPS, psychological safety, reporting, teamwork, and organizational learning.
- Supports administration and use of the Patient Safety Culture Survey, including communications, interpretation of results, leader consultation, action planning, and monitoring of improvement efforts.
- Participates in system and site patient safety committees and governance forums.
- Develops agenda content and reports, communicates decisions, completes follow-up, and promotes shared learning and spread of effective practices across UNC Health.
- Maintains knowledge of regulatory and accrediting requirements, National Patient Safety Goals, external measurement programs, current research, and emerging patient safety practices.
- Helps translate requirements and evidence into system policies, education, and standard work.
- Collaborates across Unified Quality and with clinical, operational, Risk Management, and other partners to align patient safety work with organizational priorities and reduce duplication or conflicting approaches.
- Travels within North Carolina to UNC Health sites as required. Overnight travel is estimated at up to five nights per month, although travel will not occur every month. Travel frequency is subject to change based on organizational needs.
Requirements
Education: Requires a bachelor's degree in nursing, public health, healthcare administration, epidemiology, human factors, psychology, engineering, quality/patient safety, or another healthcare-related field. Completion of the IHI Open School patient safety curriculum or equivalent UNC Health-designated patient safety education within three months of hire.
Licensure/Certification: Current professional licensure or specialty certification preferred but not required. TeamSTEPPS Master Trainer training preferred; completion within one year of hire is required. Certified Professional in Patient Safety (CPPS) certification required within two years of hire.
Experience: Minimum five years of clinical or healthcare experience, including demonstrated experience in patient safety, quality improvement, risk management, clinical operations, or a related field. Experience leading interdisciplinary teams, facilitating event reviews or improvement work, and managing projects or data is required. Experience supporting multiple sites or working in a matrixed health system is preferred.
Skills
Knowledge of patient safety science, human factors, systems thinking, high reliability, Just Culture, event analysis, change management, and methods for evaluating action effectiveness. Strong analytical, project management, facilitation, consultation, conflict-management, written communication, and presentation skills are required. Ability to work independently across multiple sites; establish trusted relationships; influence without direct authority; balance system standardization with local context; prioritize competing demands; and escalate concerns appropriately. Proficiency with Excel, PowerPoint, event-reporting systems, and data-visualization tools is required.
Pay
Salary Range: $