Program Manager - Patient Experience

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse description. Key content: - Under general direction of CNO, Program Manager of Patient Experience oversees, coordinates and guides patient experience programming, including development and management of overarching structure and initiatives that foster environment of patient-centered care in alignment with enterprise, divisional, and local strategies. Directs patient experience efforts by working collaboratively with leaders, physicians, frontline caregivers to understand key patient experience behaviors, establish initiatives and/or action plans, monitor progress and coach for success at unit and hospital level. Develops hospital level action plans with leadership teams through analysis provided in spring and fall bi-annual assessments. Patient Experience oversight includes Providence Sacred Heart Medical Center & Children's Hospital and Providence Holy Family Hospital. - Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. - Required Qualifications: Bachelor's Degree in Business, Health Administration, or other related field; 3 years of relevant experience as a project manager or program coordinator in a healthcare setting, or acute direct patient care, or HCA experience as a team member, or relevant experience in a healthcare setting; 3 years of experience with data interpretation; 3 years of experience with small group facilitation and presentation. - Preferred Qualifications: Master's Degree; 3 years of healthcare patient experience data knowledge; 3 years of experience with interpreter services program; 3 years of healthcare patient experience role. - Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. - About Providence: At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. - Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. - Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. - About The Team: Providence has been serving the Inland Northwest since 1886 when Mother Joseph and the Sisters of Providence founded Sacred Heart Medical Center. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In eastern Washington, Providence provides care throughout Spokane, Stevens and Walla Walla counties. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. - Providence is proud to be an Equal Opportunity Employer... (EEO boilerplate, remove) - For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. (remove) - Requisition ID: 457769 (remove) - Company: Providence Jobs (maybe not needed) - Job Category: Project Management (maybe not needed) - Job Function: Project/Product Management (maybe not needed) - Job Schedule: Full time (Schedule? we can include Schedule section if real content: "Full time". That's specific. So we can include Schedule heading with

Full time

.) - Job Shift: Day (Schedule? maybe shift info; but we have Schedule already; we could include Shift under Schedule? but spec says use

for Schedule section. Could combine schedule and shift? Probably just include Schedule with Full time and Day? Might be better to have Schedule: Full time, Day shift. But we need to avoid filler. We have both pieces: Job Schedule: Full time; Job Shift: Day. So we can put Schedule section with that info. - Career Track: Business Professional (maybe not needed) - Department: 3040 ADMIN SHMC TOWER MAIN 1 (maybe not needed) - Address: WA Spokane 101 W 8th Ave (maybe not needed) - Work Location: Sacred Heart Medical Center-Spokane (maybe not needed) - Workplace Type: On-site (maybe not needed) - Pay Range: $37.86 - $58.78 (Pay section) - The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. (Pay details) We need sections: About the role (maybe description of role), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what content goes where. We have description of role: first paragraph(s) about overseeing patient experience programming, etc. Could be About the role or Responsibilities. Usually About the role is overview; Responsibilities are bullet list. We have responsibilities described in prose; we could put them under Responsibilities as

• items. We have Required Qualifications and Preferred Qualifications; we can combine into Requirements and Qualifications sections. Perhaps Requirements = Required Qualifications; Qualifications = Preferred Qualifications (or Skills). But we also have Skills maybe from small group facilitation, data interpretation, etc. Could treat those as Skills. Better to follow typical sections: About the role (overview), Responsibilities (duties), Requirements (required qualifications), Qualifications (preferred qualifications), Benefits, Pay, Schedule. Skills maybe not needed if covered. We must not create sections with placeholder text. Ensure each section has real content. Let's extract content for each. About the role: Could be the first paragraph: "Under the general direction of the Chief Nursing Officer (CNO), the Program Manager of Patient Experience oversees, coordinates and guides patient experience programming, including development and management of the overarching structure and initiatives that foster an environment of patient-centered care in alignment with enterprise, divisional, and local strategies. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them." But that includes some fluff; still substantive. Responsibilities: bullet list of duties: "Directs patient experience efforts by working collaboratively with leaders, physicians, and frontline caregivers to understand key patient experience behaviors, establish initiatives and/or action plans, monitor progress and coach for success at the unit and hospital level. Develops hospital level action plans with leadership teams through the analysis provided in spring and fall bi-annual assessments. Patient Experience oversight includes Providence Sacred Heart Medical Center & Children's Hospital and Providence Holy Family Hospital." We could also include other duties like "oversees, coordinates and guides patient experience programming" but that's in About the role. To avoid duplication, we can keep About the role as overview, Responsibilities as specific duties. Requirements (Required Qualifications): Bachelor's Degree in Business, Health Administration, or other related field; 3 years of relevant experience as a project manager or program coordinator in a healthcare setting, or acute direct patient care, or HCA experience as a team member, or relevant experience in a healthcare setting; 3 years of experience with data interpretation; 3 years of experience with small group facilitation and presentation. Qualifications (Preferred Qualifications): Master's Degree; 3 years of healthcare patient experience data knowledge; 3 years of experience with interpreter services program; 3 years of healthcare patient experience role. Benefits: from "Why Join Providence?" and later benefits description: "Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities." plus later: "Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits." We can combine. Pay: Pay Range: $37.86 - $58.78; plus note about base pay range and additional compensation. Schedule: Job Schedule: Full time; Job Shift: Day; Workplace Type: On-site (maybe include). We'll put Schedule: Full time, Day shift, On-site. We must not include boilerplate like EEO, RCW, etc. Now produce HTML fragment with

  headings and

  or

  • . We need to avoid repeating job title. Not include. Let's craft. Section About the role:

    About the role

    ...

    Responsibilities:

    Responsibilities

    • ...
    • ...
    • ...
    Requirements:

    Requirements

    • ...
    ... etc. Qualifications:

    Qualifications

    • ...
    ... etc. Benefits:

    Benefits

    ...

    maybe also include list? Could keep as paragraph. Pay:

    Pay

    The base pay range is $37.86 – $58.78 per hour. Placement within this range is based on relevant job experience and other applicable factors. Additional compensation may be available, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

    Schedule:

    Schedule

    Full‑time, day shift, on‑site.

    Make sure to use en dash or hyphen? Use hyphen. Now ensure we didn't include any filler like "commensurate