Program Manager, Pathway Programs

Job Summary

The Program Manager supports the development, implementation, and evaluation of pathway programs, partnerships, and initiatives that advance the mission of the WFUSM and Office of Pathway Programs. Working closely with the Associate Director, this role helps create educational and experiential opportunities that support learners from K-12 through graduate and professional education, fostering personal and professional growth while strengthening the future healthcare workforce. The position also supports program operations, partnership development, budget stewardship, data analysis, and strategic initiatives aimed at expanding access and addressing the gaps that impact health care.

About the Role

The position is located in the Academic Office of Educational Excellence at Wake Forest University Health Sciences. This role requires a Bachelor's degree with two years of relevant experience, and a Master's degree in Health Administration, Business Administration or related field is preferred. Two years' experience in project management, program management development, administration or supervisory experience is required.

Responsibilities

• Create and execute pathway program(s) and support implementation of activities, curricula and workshops involving Character, Leadership & Flourishing.
• Collaborate with pathway program faculty, staff, and mentors to integrate character development into existing pathway programs.
• Collaborate with pathway program participants and parents to assist in the development and support educational and professional goals.
• Aid in the development and maintenance of the various programs' materials, which include communication templates, educational materials, forms, reports, newsletters, and other program resources.
• Aid in the development, administration and promotion of specific projects (e.g., create surveys to assess interns' program experience and report responses).
• Coordinate and facilitate meetings, workshops, and program activities to support pathway program objectives and stakeholder engagement.
• Maintain project timelines, deliverables, and outcomes to support successful and timely completion of pathway program initiatives.
• Nurture and sustain partnerships with students, parents, alumni, community organizations, and other institutions in ways that enhance pathway program resources and opportunities.

Program Operations and Partnerships

• Promote collaboration and cooperation among pathway programs across WFUSM departments, centers, and institutes.
• Aid in the operational aspects of partnership development and program alignment with educational goals.
• Contribute to the preparation of reports and presentations for internal stakeholders, including the Advisory Board, Vice CAO, and other leadership groups.
• Aid in the supervision of contracted program staff to ensure the quality of service provided and achievement of program goals.
• Provide guidance and support to pathway program leaders on navigating institutional policies and operational procedures.
• Serve as a liaison between pathway programs, faculty, staff, students, educational partners, community organizations, and other stakeholders.
• Support pathway program leaders in identifying opportunities to strengthen program effectiveness and participant experiences.

Data Management and Resource Hub (Pathway Programs Hub)

• Aid in the management and accuracy of the WFUSM Office of Pathway Programs central database for internal and external access.
• Aid in the oversight of the volunteer and mentor/mentee matching system within the database.
• Participate in program evaluation by collecting and analyzing data in support of key performance metrics.
• Administer metrics and tools to monitor the effectiveness and impact of pathway programs and initiatives.
• Aid in the management of shared systems and processes for program evaluation and support the implementation of enhancements based on the Director's strategic decisions.
• Prepare periodic reports and analyses reflecting program progress, trends, outcomes, and opportunities for improvement.
• Aid in the development of surveys, assessments, and reporting tools to evaluate program effectiveness and participant outcomes.

General Administration

• Aid in tracking program-related expenditures, maintaining records, and supporting budget and financial reporting activities as assigned.
• Participate in professional development opportunities to enhance skills and knowledge in areas of focus.
• Represent the Office of Pathway Programs at conferences, workshops, and community events.
• Promote a cooperative work environment through effective communication, interpersonal relationships, and team building.
• Support the successful execution and evaluation of assigned programs and projects and contribute to achieving desired program outcomes.
• Perform other duties as assigned by the Director of the Pathways Office.

Skills/Qualifications

• Excellent oral and written communication skills.
• Previous supervisory experience.
• Solid interpersonal skills to effectively build relationships with business partners across departments and facilitate work among teams.
• Strong analytical and critical thinking skills.
• Strong PC background in computer spreadsheets systems and presentation packages.
• Skilled problem solver who can work independently.
• Ability to manage special projects, work under pressure, meet deadlines.
• Customer service orientation.
• Strong presentation skills to effectively persuade and influence in order to achieve desired outcomes with diverse clientele.

Work Environment

A clean, well-lit, comfortable office setting. Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Under administrative review, develops, implements, and administers one or more programs for an association, non-profit or similar organization. Provides analysis and financial accounting to ensure timely project completion and compliance with sponsor requirements.