Program Manager, Palliative

We need to output HTML fragment with sections: About the role? Actually we have Position Summary, Role Allocation, Responsibilities, Minimum Requirements, Pay Range, About ECU Health Medical Center, General Statement (but that's boilerplate EEO etc, should be removed). Also there is duplicated content (Position Summary repeated). We need to preserve all substantive info, remove boilerplate, duplicate lines, navigation, EEO, etc. Also we must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content to appropriate sections. We have: - Position Summary (summary of role) -> could be "About the role". - Role Allocation (Clinical 70%, Administrative 30%) -> could be part of About the role or maybe separate? Could be included in About the role. - Responsibilities (long list) -> Responsibilities section. - Minimum Requirements (Education, Licensure and Certification, Experience) -> Requirements section (maybe also Qualifications). The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide where each piece goes. We have Education, Licensure/Certification, Experience -> these are Requirements/Qualifications. Could split: Requirements for mandatory, Qualifications for preferred. But we can combine into Requirements section if needed. However we have both minimum requirements and preferred qualifications (Master's degree preferred, CHPN preferred, leadership certification preferred). So we could have Requirements (mandatory) and Qualifications (preferred). That matches headings. Skills: maybe not explicitly listed; we could omit if no specific skills beyond those in responsibilities. But we could extract skills like "clinical support, care coordination, symptom management, goals-of-care discussions, advance care planning, HCPOA completion, care coordination across continuum, advocacy, collaboration, consult management, staffing coordination, program metrics, quality improvement, GIP hospice process adoption, education/training, mentorship, operational huddles, reporting, data analysis, etc." But we should not invent; we can list skills derived from responsibilities. However the instruction says: "Prefer a few substantive sections over many thin ones." So maybe we can combine Skills into Responsibilities or Requirements. But we have a heading for Skills; we could include if there is explicit skill list. The posting does not have a separate "Skills" bullet list; it's embedded. Might be better to omit Skills section if no explicit skill list. The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So if we don't have a distinct skill list, we should not create a Skills section. Benefits: not mentioned. So omit. Pay: we have Pay Range $87,817.60 - $128,002.16 and note "Compensation Is Determined By Experience." So we can create Pay section with that info. Schedule: not mentioned. So omit. Thus sections: About the role (Position Summary + Role Allocation), Responsibilities, Requirements (mandatory), Qualifications (preferred), Pay. We need to avoid duplication: The posting repeats Position Summary and other sections twice. We need to include each piece only once. Let's extract substantive content: Position Summary (first occurrence): "The Program Manager for Palliative Care is responsible for the operational, clinical, and quality oversight of inpatient and outpatient palliative care services. This role maintains a 70% clinical and 30% administrative focus, providing direct patient care, complex care coordination, consultation support, staff mentoring, and leadership of program operations. The Program Manager serves as a key liaison between physicians, advanced practice providers, nurses, social workers, case management, hospital leadership, and referring providers to ensure high-quality palliative care services are delivered consistently across the health system. The position is accountable for consult management, staffing coordination, program metrics, quality improvement initiatives, General Inpatient (GIP) hospice process adoption, and regulatory and national reporting requirements" Role Allocation: "Clinical Responsibilities - 70% Provides direct clinical support and care coordination to patients and families receiving palliative care services while serving as a clinical resource to the interdisciplinary team. Administrative Responsibilities - 30% Provides leadership for operational performance, staff coordination, program growth, data management, quality improvement, and strategic initiatives" We can combine these into About the role. Responsibilities list: many bullet-like sentences. We need to put them in

• . Ensure we capture all distinct responsibilities. Let's list them from the responsibilities section: - Participate in direct patient care activities consistent with scope of nursing practice. - Support complex symptom management, goals-of-care discussions, and advance care planning. - Facilitate healthcare power of attorney (HCPOA) completion and other advance directive documentation. - Coordinate care across the continuum, including hospital, outpatient, hospice, home health, skilled nursing, and community settings. - Serve as a patient and family advocate throughout serious illness and end-of-life care journeys. - Collaborate daily with physicians, advanced practice providers, social workers, chaplains, case managers, and bedside teams regarding patient care priorities. - Review, triage, and oversee all incoming palliative care consults. - Ensure timely assignment of consults and follow-up visits to the appropriate provider. - Monitor daily consult volumes and completion of consult recommendations. - Ensure continuity of care and communication among interdisciplinary team members. - Serve as an escalation resource for complex patient care and operational issues. - Lead organizational efforts to standardize and expand adoption of the General Inpatient (GIP) hospice process. - Educate physicians, advanced practice providers, nurses, and care teams on GIP eligibility criteria and workflows. - Collaborate with hospice partners, case management, hospitalist teams, and nursing leadership to ensure efficient GIP transitions. - Monitor GIP utilization, barriers, opportunities, and process adherence. - Provide patient and family support throughout transitions to GIP care. - Serve as a clinical resource for nursing staff, physicians, advanced practice providers, and operational leaders. - Facilitate educational initiatives related to palliative care, serious illness communication, advance care planning, and hospice utilization. - Support onboarding, orientation, and mentorship of palliative care team members. - Facilitate Crucial Conversations® and communication training programs. - Coordinate provider assignments to ensure all consult requests and follow-up visits are supported. - Establish and maintain coverage schedules for physicians, advanced practice providers, nurses, social workers, and other interdisciplinary team members. - Monitor workload distribution and staffing requirements to ensure timely patient access. - Facilitate daily operational huddles and workflow coordination. - Develop, maintain, and report key operational, clinical, and quality performance metrics. - Track consult volume, consult completion rates, response times, follow-up completion, advance care planning completion, GIP utilization, hospice transitions, and other program indicators. - Produce daily, monthly, quarterly, and annual program reports. - Coordinate submission of required reports to organizational leadership and national organizations, including CAPC. - Identify trends, opportunities, and barriers to optimize program performance - Lead quality improvement initiatives focused on patient outcomes, access, length of stay, readmissions, care transitions, and patient experience. - Partner with clinical and operational leaders to implement evidence-based practice improvements. - Monitor compliance with organizational standards, documentation requirements, and regulatory expectations. - Utilize data to drive continuous improvement and support organizational goals. - Participate in hospital committees and interdisciplinary workgroups representing palliative care services. - Assist in implementation of strategic initiatives that expand palliative care services. - Identify opportunities to improve program visibility, performance, access, and community engagement. - Support accreditation, certification, and national benchmarking activities. - Collaborate with system leadership to advance palliative care and serious illness care initiatives. That's a lot. We'll put each as
• . Now Requirements (mandatory): - Education: Graduate of an accredited school of nursing required. Bachelor of Science in Nursing (BSN) required or higher. - Licensure and Certification: Current unrestricted Registered Nurse license. BLS certification required. - Experience: Minimum five years of progressive nursing experience. Minimum three years of experience in palliative care, hospice, oncology, critical care, geriatrics, or related specialty. Previous leadership, charge nurse, program coordinator, nurse navigator, or supervisory experience preferred. Experience with program development, quality improvement, and healthcare analytics preferred. Note: Some of those are "preferred" but appear under Experience. We'll separate mandatory vs preferred. Mandatory: - Graduate of an accredited school of nursing. - BSN required or higher (so BSN at minimum). - Current unrestricted RN license. - BLS certification required. - Minimum five years of progressive nursing experience. - Minimum three years of experience in palliative care, hospice, oncology, critical care, geriatrics, or related specialty. Preferred (Qualifications): - Master's degree in Nursing, Healthcare Administration, Business Administration, or related field. - Certified Hospice and Palliative Nurse (CHPN) preferred. - Leadership or nurse management certification preferred. - Previous leadership, charge nurse, program coordinator, nurse navigator, or supervisory experience preferred. - Experience with program development, quality improvement, and healthcare analytics preferred. We could also include "Preferred" under Qualifications. Now Pay: Pay Range $87,817.60 - $128,002.16 Compensation Is Determined By Experience. We'll put that in a

  maybe. Now About ECU Health Medical Center and General Statement are boilerplate/EEO etc, should be removed. Now we need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  ... combined summary ...

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Qualifications

  • ...
  ...

  Pay

  Pay range: $87,817.60 - $128,002.16; compensation is determined by experience.

  We need to ensure we don't repeat content. Let's craft About the role paragraph: "The Program Manager for Palliative Care is responsible for the operational, clinical, and quality oversight of inpatient and outpatient palliative care services. This role maintains a 70% clinical and 30% administrative focus, providing direct patient care, complex care coordination, consultation support, staff mentoring, and leadership of program operations. The Program Manager serves as a key liaison between physicians, advanced practice providers, nurses, social workers, case management, hospital leadership, and referring providers to ensure high-quality palliative care services are delivered consistently across the health system. The position is accountable for consult management, staffing coordination, program metrics, quality improvement initiatives, General Inpatient (GIP) hospice process adoption, and regulatory and national reporting requirements." That covers Position Summary and Role Allocation. Now Responsibilities list as above. Now Requirements list (mandatory): - Graduate of an accredited school of nursing. - Bachelor of Science in Nursing (BSN) required or higher. - Current unrestricted Registered Nurse license. - BLS certification required. - Minimum five years of progressive nursing experience. - Minimum three years of experience in palliative care, hospice, oncology, critical care, geriatrics, or related specialty. Now Qualifications list (preferred): - Master's degree in Nursing, Healthcare Administration, Business Administration, or related field. - Certified Hospice and Palliative Nurse (CHPN) preferred. - Leadership or nurse management certification preferred. - Previous leadership, charge nurse, program coordinator, nurse navigator, or supervisory experience preferred. - Experience with program development, quality improvement, and healthcare analytics preferred. Now Pay. Check for any other substantive content like "About ECU Health Medical Center" - we removed as boilerplate. It's descriptive of the employer but not required? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "