Program Manager - Orthopedics (Medical Center)

People

• Works creatively and analytically in a problem-solving environment fostering teamwork, innovation, and excellence.
• Actively leads program meetings, providing meaningful contributions that drive decision-making and clearly identifies next steps.
• Works cross-departmentally to achieve innovative and actionable outcomes.
• Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.
• Facilitates communication with authority to individuals and groups in a manner that engages and helps them understand and retain information.
• Recommends opportunities for improvement of department/program score for turnover/retention/employee engagement.

Service

• Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs.
• Regularly communicates with customers/clients to arrange meetings, confirm program schedules and discuss any program problems, ensuring that customers/clients are regularly informed on the status.
• Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes.
• Partners with management to evaluate the implementation and effectiveness of the assigned program, monitors progress and achievement of objectives and identifies corrective actions as indicated.

Quality/Safety

• Operationalizes strategic plans with timely execution of deliverables.
• Tracks the status and coordinates deadlines, identifying potential barriers to progression and implementing solutions/resolutions.
• Follows up on action items necessary to ensure completion of assignments.
• Implements a plan for launching programmatic elements within the focus area, providing support in planning and organizing cross-functional unit activities and committees.
• Drives strategy and ensures the success of programs and/or assigned sponsorships/events.
• Participates in internal committees and task forces as assigned, ensuring that critical objectives are clearly explained, and action items are appropriately delegated.
• Identifies key measures to periodically assess outcomes and metrics and continuously improves training to drive improved outcomes for the patient and/or employee experience.

Finance

• Effectively manages the scope, schedule, and budget of assigned programs.
• Tracks year-to-year trends and identifies opportunities for financial improvement.
• Maintains interdepartmental accountability for issues that impact the financial feasibility of the program.
• Forecasts potential schedule delays and develops alternate plans.
• Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.

Growth/Innovation

• Serves as part of an inter-professional team that creates and executes mission-driven events.
• Proactively and independently problem solves when challenges present themselves.
• Completes and updates the My Development plan on an ongoing basis.
• Ensures own career discussions occur with appropriate management.
• Assists in leading the development of outreach and communications strategies and plans, including assessing needs and opportunities and developing strategies and implementation plans relating to all external outreach, marketing, and communications within the scope of the role.