Program Manager, Operations Integration

Responsibilities

• Serve as the owner and champion of multiple complex operational programs and initiatives, including process improvements, system enhancements, field enablement, and readiness planning
• Act as the primary integration lead to ensure all new initiatives are successfully launched with clear processes, training, and operational alignment across the field
• Create detailed project and program plans that include time bound commitments, task owners, milestone tracking, dependencies, and reporting
• Partner cross functionally with Operations, Parts, Supply Chain, Finance, HR, Training teams, and external vendors to align resources and drive execution
• Identify gaps, risks, and inefficiencies in current processes and develop scalable solutions that improve consistency, quality, and performance
• Lead readiness activities including documentation, communication plans, training coordination, and rollout support to ensure successful adoption
• Engage with internal stakeholders and external partners to provide program updates, performance insights, and a clear forward looking roadmap
• Leverage data to assess program performance, identify trends, and translate insights into actionable recommendations
• Present results in clear and structured documentation and presentations, including performance against plan, risks, and mitigation strategies

Requirements

• 6 plus years of experience creating and executing project or program plans on time and within budget
• Highly proficient in Microsoft Excel, PowerPoint, and Word
• Strong analytical background with experience in business analysis or FP&A style work
• Demonstrated success leading complex cross functional initiatives
• Experience in fleet maintenance, field operations, service delivery, or similar industries
• Experience driving process improvement and operational readiness initiatives
• Preferred Program or Project Management certifications such as PMP, Agile, or Six Sigma
• Experience with program management tools such as Asana, Monday, or Smartsheet
• Experience building or scaling new programs, processes, or operational capabilities
• Experience leading large scale rollouts that required training, communication, and change management
• Experience interfacing directly with large enterprise customers, including presenting to senior stakeholders and influencing outcomes

Qualifications

• Full remote position with less than 15 percent travel
• Occasional weekend work may be required based on program and operational needs

Key Behaviors

• Ownership
• Teamwork
• Strong bias for action with the ability to balance speed and thoughtful decision making
• Customer focused with clear accountability to deadlines and commitments
• Comfortable operating in ambiguity while building structure and clarity for others