Program Manager - Military/First Responders Program

About the role

Hope for Heroes Military Program is a specialized mental health and substance abuse treatment program for Military service members (active-duty, Reserve, National Guard), Veterans, Military family members, First Responders, and Medical Professionals. We provide evidence-based treatment of depression, mood disorder, PTSD (focusing on areas of combat trauma, military sexual trauma, and childhood trauma). We tailor individualized treatment in the areas of addiction, dual-diagnosis, depression, anxiety, and other behavioral health needs.

Responsibilities

• Enforce daily schedules and adjust program operations as needed.
• Manage logistics for family visitations and offsite activities like Equine Therapy and Yoga.
• Coordinate patient transportation with intake and outpatient departments.
• Create and implement operational policies, procedures, and quality improvement plans.
• Drive business development through EAP partnerships, liaison work, and military base visits.
• Lead program development to enhance service delivery and outpatient coordination.
• Oversee personnel management, including hiring, orientation, training, and employee relations.
• Manage direct reports' performance and professional development.
• Facilitate non-clinical groups focused on community building, goal setting, and next steps.
• Manage long-term referrals requiring multi-day engagement prior to official admission.
• Collaborate with multidisciplinary teams (therapists, nursing, UR) to plan and execute discharges.
• Partner with department leaders to ensure continuous, seamless patient care.
• Participate in treatment team meetings to support clinical operations.
• Serve as the program’s fiscal manager.

Requirements

• Master’s degree in social work (MSW), Healthcare Administration (MHA), Mental Health Counseling, Psychology, Public Health, or Business Administration required.
• Current State of Nevada clinical licensure (LCSW, LMFT, LPC) preferred.
• Current CPR certification.
• Minimum three (3) years of healthcare management, supervisory, or program administration experience required.
• Proven experience working within behavioral health systems, substance abuse treatment, or psychiatric inpatient/outpatient care.
• Familiarity with military bases, Veteran Affairs (VA), Employee Assistance Programs (EAP), and the unique culture/needs of first responders required.
• Experience in managing staff, development, and supervision.
• Maintain current knowledge of social, medical, and psychiatric services available within the community.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K Retirement Plan
• Healthcare spending account
• Dependent care spending account
• PTO Plan with holiday premium pay
• Discounted cafeteria meal plan
• Life insurance (including plans for spouse and children)
• Short- and long-term disability (with additional buy-in opportunities)
• Pet Insurance
• Identity Theft Insurance

A full benefits package is available the first of the month following 30 days of employment.