Program Manager-MFLC

About the role

Serco has a great opportunity for a Program Manager to serve as the primary point of contact for overall Military and Family Life Counseling (MFLC) program execution, ensuring compliance with contract requirements, quality standards, and customer expectations.

Responsibilities

• Provide overall leadership, planning, and day-to-day management for MFLC program performance within the assigned geographic footprint.
• Serve as primary interface to the Government for performance, staffing, risk/issues, and deliverables.
• Lead transition-in/transition-out activities, including staffing plans, credentialing/boarding, and continuity of services.
• Oversee recruiting, hiring, scheduling, and retention strategies for clinical and support personnel; ensure adequate coverage and backfill.
• Manage subcontractors/teammates as applicable; ensure flow-down compliance and performance.
• Implement and maintain quality management processes (e.g., service delivery standards, internal audits, corrective actions).
• Ensure timely and accurate reporting (status reports, metrics, staffing, training/credentialing) per contract requirements.
• Coordinate with clinical leadership to ensure adherence to MFLC program guidance for non-medical counseling, consultation, and outreach.
• Monitor budgets and cost controls (as applicable to contract type); support invoice review/validation and financial forecasting.
• Identify risks, develop mitigation plans, and lead resolution of operational issues affecting service delivery.
• Other duties may be assigned.

Qualifications

To be successful in this role, you will have a Bachelor’s degree (or higher) in business, public administration, health services, behavioral health, or a related field.

• 10 years of program/project management experience supporting large, distributed service delivery contracts.
• Demonstrated experience managing staffing, performance metrics, and customer-facing deliverables.
• Strong written and verbal communication skills; able to brief senior stakeholders.
• Ability to travel as required (anticipated: 25% within the assigned footprint).
• At least five (5) years of experience with human resource management and worksite/assignment tracking, financial management, and stakeholder communications.
• Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation).
• A current DoD Secret Level Security Clearance which requires US Citizenship.
• Ability to demonstrate understanding, sensitivity and empathy for service members and their families.

Preferred Experience, Education, Certifications

• Five years of experience supervising Adult or Child/Youth counselors.
• At least two years’ counseling experience (within the last five years), post-licensure with current counseling competence through at least periodic, direct service counseling experience.
• At least three years’ experience managing SLAs under an incentive-based contract.
• An active Project Management Institute (PMI) Project Management Professional or PMI Program Management Professional (PgMP®) Certification.
• Five years of experience working with a military or DoD organization(s).

Benefits

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally.

• Comprehensive health coverage and health savings accounts.
• Retirement plans, life and disability insurance, and time-off programs that support work-life balance.
• Medical, dental, and vision insurance.
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract.
• 401(k) plan that includes employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Employee Assistance Plan.

Pay

The salary range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.