Program Manager, Market Access (Hub Operations)

About Valeris

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience, helping patients access and adhere to critical medications.

Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides data, strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris serves more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

About the Role

The Program Manager will serve as the primary client contact for pharmaceutical program(s), managing day-to-day program activity and supervising assigned program staff. This role involves extensive interaction with internal and external customers, defining and executing work plans, participating in strategic planning, and ensuring proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization.

Responsibilities

• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage the client relationship, gaining trust and building rapport
• Oversee day-to-day activity of program operations, including supervision of staff
• Drive assigned performance responsibilities of team and team members, directly or through supervisors
• Monitor and report on program statistics and metrics used to measure performance
• Escalate issues that jeopardize program delivery to contracted standards
• Prioritize and manage personal schedule as well as the schedules of others
• Work cross-functionally with internal stakeholders for program operational responsibilities
• Contribute to the analysis and writing of client reports and other deliverables
• Present program data, information, and insights to internal and external customers regularly
• Participate in initiatives to improve process and performance with Hub Services leadership and client teams
• Mobilize internal and external stakeholders regarding program design, improvements, or changes
• Travel on a limited basis to attend related meetings/conferences as required
• Participate in interviewing, evaluating, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• Ensure on-time adherence to training deadlines for corporate policies and procedures governing access to confidential data
• Maintain consistent adherence to all SOPs
• Assist with requirements identification, specifications development, and User Acceptance Testing as needed
• Utilize Valeris’ values as the driving force behind the team’s success
• Perform additional tasks or projects as assigned

Qualifications

• Bachelor’s degree in a relevant discipline or equivalent work experience
• 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing, or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar roles
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills, including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Strong technical aptitude and experience working in various CRM software platforms

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms
• Preferred typing speed of at least 35 words per minute with 97% accuracy
• Flexibility to travel as needed (minimal)
• Operates in a professional office environment, routinely using standard office equipment such as computers, phones, and photocopiers

Benefits

Full-time employees receive the following benefits:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to annual earnings (minimum $50,000, maximum $300,000)
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed (immediate vesting)
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement and professional growth
• Mission-driven, inclusive culture with a focus on diversity and meaningful impact