Program Manager (Major Dealer Accounts)

About the role

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We are seeking a Program (Enterprise) Manager to drive growth, strategy, and operational execution for our largest dealership groups in the country. In this role, you will act as a true account owner—translating complex data into actionable insights, establishing executive-level relationships, and automating workflows to deliver scalable results. The ideal candidate blends high-touch commercial instincts with data literacy, possessing a proven track record of proactively hunting growth opportunities within an assigned book of business rather than managing accounts reactively.

Responsibilities

• Drive Account Growth: Manage and expand a portfolio of enterprise dealer groups, consistently tracking toward and exceeding target goals through proactive outreach and strategic account planning.
• Execute Executive Frameworks: Deploy structured enterprise outreach initiatives to expand executive-level engagement and drive platform adoption across major dealership groups.
• Translate Data into Strategy: Utilize DOMO dashboards and advanced Excel/Sheets reporting to track performance, validate data accuracy, and present customized market insights directly to dealer decision-makers.
• Automate & Scale Workflows: Identify opportunities to automate recurring customer reporting, transitioning accounts away from manual touchpoints to maximize your daily selling capacity.
• Manage End-to-End Program Rollouts: Drive complex program deployments, ensuring seamless cross-functional alignment across field partners, operational teams, and dealer contacts.
• Lead with Solution-Oriented Service: Navigate tough client conversations with transparency and empathy, delivering tough news professionally while bringing immediate, creative solutions to the table.

Skills

• A Proactive Account Owner: You don't wait for permission or field directives to drive business forward. You independently identify growth opportunities, execute rollouts, and solve problems using self-service resources.
• Data-Driven & Analytical: You "fight feelings with facts." You use data, reporting, and market metrics to build trust, influence dealer decision-making, and justify strategic choices to internal and external leadership.
• A Strategic Prioritizer: You know how to balance high-value relationship building with operational efficiency. You actively seek ways to eliminate manual processes through reporting automation and delegation to internal support teams.
• Collaborative & Assertive: You build lockstep partnerships with Field Sales, Executive Sales Directors