Program Manager, Key Accounts

About the role

The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities, such as school districts and large events.

Responsibilities

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site visits, waste audits, and address safety concerns
• Manage highly transactional accounts
• Establish and maintain a high level of customer satisfaction
• Communicate to and work to resolve unique customer issues
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability
• Match WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate
• Propose customer solutions that are compliant with appropriate local, state and federal regulations
• Update and secure customer service agreements
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Qualifications

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree: High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)

Physical requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Medical, dental, vision, life insurance, and short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation, holidays, and personal days