Program Manager II, NA Last Mile ORBIT PMO

About the Role

Join the ORBIT Program Management Office as the horizontal builder who multiplies impact across all six portfolios in North America's Last Mile Operations. This role focuses on owning the mechanisms, standards, and automations that every portfolio leader depends on, directly advancing our mission of a 60% reduction in manual prep time across the VP offices we support.

Responsibilities

• Own and continuously improve ORBIT's standard work library, reporting standards, and flash reporting mechanisms, ensuring consistency and operational excellence across all six portfolios.
• Design and manage a repeatable intake-to-delivery pipeline that converts automation opportunities into deployed solutions, tracking reclaimed hours and measurable progress toward the team's 60% manual-prep-reduction target.
• Partner with Business Intelligence Engineers, portfolio leaders, and cross-functional stakeholders to scope, prototype, and ship AI-assisted automations that permanently remove manual effort from recurring workflows.
• Manage program life-cycles and deliver cross-functional projects by identifying stakeholder needs, defining clear objectives, applying relevant tools and mechanisms, and communicating status to leadership.
• Audit standard operating procedures against current practice, identify process improvement opportunities, and drive crisp decisions that accelerate progress and mitigate risks across portfolio teams.

A Day in the Life

Your morning begins with the team pulse — pulling status across portfolios, checking automated feeds for gaps, resolving data questions with portfolio leaders, and publishing before the leadership day begins. Mid-morning might bring a working session with a Business Intelligence Engineer to extend an auto-flagging rule. Afternoons balance governance work with project work: auditing SOPs, rewriting drifted procedures, or scoping automations by measuring recurring tasks, prototyping AI-assisted versions, and logging reclaimed hours.

About the Team

ORBIT PMO serves the VP offices across NA Last Mile as the program management backbone for Supply Chain and Last Mile Operations. We own and enable the rhythm of business, delivering across four portfolios—Network Operations, High Volume Events, Supply Chain, and Strategic Initiatives & Executive Events. Our mission is operational excellence through automation, partnering with Network Operations, Fleet, Safety, ACES, RME, WHS, PXT, Finance, and Last Mile Tech.

Qualifications

Basic Qualifications

• 4+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Experience in process design and documentation
• Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications

• 4+ years of driving end-to-end delivery and communicating results to senior leadership
• 4+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels
• Experience building processes, project management, and schedules
• Experience with agile or other program management methodologies
• Experience building cross-functional partnerships and influencing stakeholders without direct reporting relationships

Pay

The base salary range for this position is:

• USA, TN, Nashville: $66,800.00 - $116,800.00 USD annually
• USA, WA, Bellevue: $82,700.00 - $129,800.00 USD annually

Final compensation will be determined based on factors including experience, qualifications, and location. The package includes sign-on payments and restricted stock units (RSUs).

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line)
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company: Amazon.com Services LLC