Program Manager II (Multnomah Co. - Treeline)

About the role

The Program Manager II position is located at Treeline, a licensed residential treatment site in Gresham, OR. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Responsibilities

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
• Collaborate with leadership to set annual goals and objectives aligned with integrated treatment and the mission.
• Investigate and resolve client complaints with support from Quality Management and Cascadia’s compliance department.
• Aid in the development of an operating budget to support programs’ goals and objectives.
• Monitor expenditures monthly and control costs; ensure expenditures stay within budget.
• Attend both internal and external meetings to collaborate, problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
• Oversee and leverage clinical data to monitor performance and assist in decision making.
• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
• Provide input into the development of policies, procedures, and systems in support of program goals.
• Perform other duties as assigned.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Supervisory Oversight

• Provide regular supervision, coaching, and annual training oversight for direct reports.
• Collaborate with program leadership to determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia’s Values.
• Establish work plans and priorities for staff members, assess the progress of staff members.
• Demonstrate commitment to continuing professional development.
• Participate in an Administrator On-Call rotation as scheduled.

Leadership

• Take the initiative in thought leadership, innovation, and creativity.
• Collaborate with leadership team to develop, review and revise clinical guidelines and operational workflows; as well as set annual goals and objectives aligned with Cascadia’s mission.
• Create, model, and maintain a work culture that supports Cascadia’s Values.
• Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
• Perform other duties as assigned.