Program Manager II

Job Summary

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.

Primary Responsibilities

• Vision & Strategy
• Assist in managing technology-driven programs and initiatives across Institutional Services functions and products.
• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives.
• Cook up program deliverables, ensuring deadlines, budgets, and quality standards are met.
• Interface with UX on all major programs and ensure sustainable collaboration with scrum masters.
• Program Coordination & Execution
• Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment.
• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting.
• Reporting & Analytics
• Provide and maintain consistent engagement with key stakeholders.
• Act as the liaison between the Product and Tech team, aligned to ICS Product Owners and their teams.
• Risk & Compliance
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Required Skills and Qualifications

• Bachelor’s degree and a minimum of 10 years’ proven project management experience OR in lieu of a degree, a combined minimum of 14 years’ higher education and/or work experience, including a minimum of 10 years’ proven project management experience.
• Proficiency in MS Suite (Advanced Excel, MS project, Teams).
• MS Power Platform (Power Apps Suite)

Preferred Qualifications

• Strong knowledge of project management methodology/disciplines.
• Experienced in leading business driven initiatives with Agile delivery frameworks.
• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
• Excellent problem-solving skills.
• Able to work individually as well as a member of a team.
• Self-motivated, results-driven and well-organized individual.
• Able to handle multiple tasks and work under time constraints in support of various assignments.
• Able to function professionally at many different levels (clients, management and peers).
• Strong interpersonal skills are necessary for business partner relationships within and outside the organization.
• The ability to build mutual trust and encourage respect; open to diverse points of view.
• Strong knowledge of Agile Methodology
• Project Management Professional (PMP) certification.
• Program Management Professional (PgMP) certification.
• Master’s degree.

Managerial/Supervisory Responsibilities

• Responsible for oversight of 2 to 3 large initiatives at any given time.
• Indirect management of a team of approximately 20 to 30 business and technology staff.

Pay Range

The pay range for this position is $141,800.00 - $236,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.