Program Manager II, Amazon Leo, Launch Operations

Key job responsibilities

• Build and execute a cohesive engagement strategy across the pillars of Connection, Recognition, Communication, Development, and Innovation, ensuring all initiatives are intentional, purposeful, and aligned to organizational goals
• Partner with senior leadership to design purpose-driven activities with measurable outcomes, on budget, and across multiple shifts and locations
• Serve as an approachable resource for employees at all levels, balancing active listening with strategic judgment to prioritize high-impact programming and ensure all team members feel heard and valued
• Lead end-to-end operational execution of all engagement events from planning through completion, coordinating with internal teams and outside vendors, managing logistics, communications, and ensuring consistent, high-quality experiences for hourly and salaried employees across multiple locations
• Own event communications, including designing and distributing announcements, reminders, and program updates through Slack and internal channels, maintaining a consistent and engaging voice
• Track participation, follow up on key deliverables, and use data and feedback to continuously assess and improve the team experience
• Manage day-to-day operational needs including scheduling, expense reporting, meeting notes, conference agendas, travel coordination, document and presentation preparation, and office management
• Proactively identify gaps in team experience and culture, propose and implement solutions, and take ownership of new programs as the role and team scope evolve

Basic Qualifications

• Bachelor's degree
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Proven experience planning and executing multiple team events for 200+ participants
• Ability to pass Kennedy Space Center background checks

Preferred Qualifications

• Master's degree
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules