Program Manager II, Amazon Customer Excellence System (ACES), Global Logistics, Amazon Customer Excellence System (ACES), Global Logistics

About the role

As a Program Manager on Amazon's Global Logistics team, you'll own cross-functional programs that optimize how freight moves from manufacturing hubs to international marketplaces—directly improving speed, reducing cost, and expanding selection for hundreds of millions of customers worldwide. You'll manage end-to-end process improvement initiatives across Amazon's import operations, partnering with internal teams and external logistics providers to deliver measurable results. Every improvement you deliver feeds directly into Amazon's flywheel: lower costs mean lower prices, which drives more traffic, attracts more sellers, expands selection, and further improves the customer experience.

Responsibilities

• Own end-to-end delivery of cross-functional process improvement programs across Amazon's global import operations, from scoping and planning through execution and post-launch measurement
• Apply Lean/Six Sigma methodologies to identify cost and speed optimization opportunities, translating data-driven insights into scalable solutions across multiple operational sites
• Partner with operations, technology, and finance teams as well as external logistics providers to align priorities, resolve dependencies, and drive measurable improvements in supply chain performance
• Develop and maintain KPI dashboards and program status reporting, communicating progress, risks, and recommendations to senior leadership through written narratives and business reviews
• Lead cross-functional stakeholder alignment to support new building launches, network changes, and operational enhancements that improve the end-to-end customer experience
• Role requires some onsite warehouse monitoring with up to 25% travel across the US

About The Team

Global Logistics moves freight from manufacturing hubs worldwide to Amazon's international marketplaces, serving both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our ACES team drives continuous improvement across this network by reducing cost, accelerating speed, and expanding selection for customers. We partner with world-class logistics providers and build innovative supply chain solutions that directly fuel Amazon's growth flywheel. We are a data-driven, collaborative team that values operational curiosity, creative problem-solving, and delivering measurable results at global scale.

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience building processes, project management, and schedules
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization