Program Manager - Home Match - Santa Clara

Job Summary

The Program Manager is the primary point of contact for participants, conducting intakes, home visits, processing applications, making introductions between potential home mates, facilitating living-together agreements, and providing ongoing match support. This position is also responsible for increasing the visibility of the program to attract a diverse group of program applicants through in-person and online outreach. The Program Manager must have strong cultural competency and be skilled working with people of diverse backgrounds, ages, and circumstances. This position requires flexibility in working hours, including occasional evening and weekend work.

Essential Functions

• Manage a portfolio of program participants, providing high-touch support during the application process; local travel to participant's homes.
• Process applications for new home seekers and home providers, including extensive database use, document collection, and running background checks.
• Conduct intake interviews at home sites to evaluate the compatibility of home seekers and home providers while also prioritizing their needs with sensitivity and a sense of urgency.
• Offer warm-handoff referrals to other services that support housing stability.
• Assess the safety and suitability of potential site offerings via home visits and facilitate room readiness.
• Support participants throughout the matching process by making introductions based on shared communication styles and lifestyle preferences, facilitating living together agreements and providing ongoing match support.
• Implement outreach campaigns and track results to recruit sufficient participants to meet program goals.
• Table at community events to share program information and recruit participants.
• Deliver flyers to partner organizations and post flyers in high traffic areas across Santa Clara County.

Skills

• Bilingual English / Spanish

Credentials

• Valid Class C drivers license with clean driving record

Education with Equivalent Qualifications

• Bachelor's Degree or 3+ years of relevant experience

Experience With Equivalent Qualifications

• Candidate backgrounds could come from roles including outreach, social services, case management, customer service, real estate, program coordination.
• Candidates who have an established network in Santa Clara County and knowledge of local housing challenges is desirable.