Program Manager-Federal Background Investigations

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

About the Role

We are seeking a qualified and experienced Program Manager to oversee a Background Investigative Services contract. The PM provides leadership, oversight, coordination, and issue resolution across all aspects of contract performance and ensures continuous communication and responsiveness to the Contracting Officer (CO) and Contracting Officer’s Representative (COR).

Responsibilities

• Manage and oversee administrative and daily operations related to National Security Clearance Background Investigations Program.
• Serve as overall program lead on the BPA call order and principal liaison between the Government and Contractor.
• Serve as primary point of contact (POC); facilitate effective communications.
• Proactively identify and mitigate issues among Contractor personnel and between the Contractor and Government stakeholders.
• Attend regular meetings with Government stakeholders to discuss workload, performance, and emergent issues.
• Ensure quality control implementation.
• Produce required contractual and programmatic reports (deliverables) and briefings.
• Implement and exercise quality control for Contractor personnel to deliver services and products on schedule and within budget.
• Be responsible for Contractor and personnel, work output and products, and contract deliverables.
• Implement short (tactical) and long term (strategic) work plans to ensure successful contract performance.
• Establish and enforce work performance standards.
• Cookordinate with Government program offices for work schedule assignments.
• Review and remediate work discrepancies.
• Supervise Contractor personnel.
• Communicate company policies and organizational goals.
• Ensure all incoming contractors are adequately trained for their respective positions/billets.
• Be responsible for successful contract performance.
• Track all incoming Contractor personnel, weekly status reports, and contract-related issues.

Requirements

• Experience (Minimum): At least seven (7) years of combined personnel security and investigative experience at the state or federal level; and At least seven (7) years of program management experience demonstrating the ability to direct, execute, and control the performance of all work under a federal BPA or similar contract vehicle
• Education (Minimum): Bachelor’s degree from an accredited college or university

Preferred Qualifications

• Project Management Professional (PMP) Certification
• Project Management in Background Investigations
• Adept at Strategic Planning, Risk Management, Resource Allocation, and Stakeholder Engagement