Program Manager - Family Time Coaching

Essential Job Functions

• Provides consistent and quality supervision to Family Time Coaches (FTCs).
• Provides initial and ongoing training to FTCs.
• Thoroughly reviews each Family Visitation Plan, referral, and court orders to ensure visits are provided within established guidelines.
• Provides support to FTCs who are delivering intensive, home and community-based skill-building to parents of children in DHHS custody.
• Aids FTCs and families in the development of visitation goals and activities.
• Provides coverage for FTCs as necessary, including providing in-home visitation.
• Follows through with all programmatic training.
• Ensures notes and reports are submitted in a timely and accurate manner by FTCs.
• Attends FTM's as necessary to partner with family members, FTCs, and other providers.
• Attends collaborative meetings with DHHS.
• Contacts the Program Director immediately with any safety concerns.
• Ensures the FTCs are providing culturally competent services, evaluating the cultural preferences and needs of each family, and customizing visits accordingly.
• Responds to subpoenaed requests, attending court as necessary.
• Maintains confidentiality and adheres to the agency's clinical, administrative, and personnel policies and procedures.
• Initiates professional development through reflecting on areas of strength and challenges, and seeks assistance in supervision to strengthen.
• Consistently role models a high level of professionalism during interactions with FTCs, co-workers, supervisors, and external parties.
• Travels throughout the assigned counties as necessary to meet the needs of the FTC Program.

Essential Knowledge, Abilities, And Skills

• Knowledge in the areas of grief, loss, separation, and trauma.
• Knowledge of vicarious trauma.
• Understanding of normative child development.
• Ability to respond calmly and competently to crises.
• Understanding of unconditional positive regard.
• Understanding of professional boundaries and the ability to set appropriate limits.
• Understanding of the dynamics of working with children and families who have behavioral and emotional issues.
• Understanding of mental health, child welfare, and the social service system within the State of Maine.
• Ability to actively and reflectively engage in the supervisory process.
• Understanding of a treatment philosophy that is receptive and sensitive to choices and behaviors based on racial, cultural, socioeconomic or ethnic background, religious or spiritual affiliation, or sexual orientation.

Education, Experience And Certificates

• Bachelor's degree in social work or a related field.
• At least 2 years of supervisory experience.
• Experience with child welfare related systems.
• At least 12 months of previously documented experience working with children and families.
• Valid State of Maine driver's license, insurance that meets the state minimum requirements, and a reliable vehicle.