Program Manager - Emergency Medical Services Corps

Program Leadership & Operations

Oversee all day-to-day operations of the EMS Corps program, including scheduling, cohort management, and compliance with program standards.

Develop and manage the program calendar, curriculum coordination, and student-facing communications.

Track individual Corps Member progress toward graduation, EMT certification, and job placement goals.

Ensure students are prepared for and supported through the National EMT Registry Exam (NREMT).

Lead regular team meetings and coordinate across instructors, wraparound providers, and partner organizations.

Design, schedule, and coordinate community service projects and work experience activities, identifying and cultivating host site partners to provide meaningful opportunities for Corps Members.

Manage contracts and vendor relationships to ensure performance metrics are met.

Track, analyze, and report program data to funders, partners, and national EMS Corps leadership.

Monitor and evaluate program outcomes, using data to inform continuous improvement and ensure high-quality delivery.

Partnership & Stakeholder Engagement

Serve as the primary point of contact for EMS Corps partners including training institutions, employers, and community-based organizations.

Build and maintain relationships with EMS agencies, fire departments, ambulance companies, and allied health employers to support post-program job placement.

Represent the program in community settings, public forums, and stakeholder convenings.

Collaborate with local workforce development, public agency partners, and philanthropy as needed.

Participate in national EMS Corps network learning and maintain fidelity to the program model.

Corps Member Experience

Cultivate a program environment grounded in dignity, discipline, and possibility - where young people feel seen and supported.

Maintain a consistent presence in classrooms, wraparound support sessions, and community service activities.

Proactively identify and address barriers to participation, completion, and employment.

Lead student orientation and conduct regular one-on-one check-ins with Corps Members.

Manage student performance issues with care and accountability, using a restorative approach.

Recruitment & Cohort Development

Design and implement a recruitment strategy that reaches young adults most in need of this opportunity.

Oversee the application, interview, and selection process in partnership with program staff.

Oversee the application, interview, and selection process in partnership with program staff.

Oversee the application, interview, and selection process in partnership with program staff.

Oversee the application, interview, and selection process in partnership with program staff.

Oversee the application, interview, and selection process in partnership with program staff.

Oversee the application, interview, and selection process in partnership with program staff.

Staff Management

Supervise, lead, retain and continuously develop the skills and abilities of the EMS Participant Success Coach and future team members.

Utilize an equity and inclusion lens in managing staff members and support their continuous improvement with their role.

Identify and support career advancement plans, identifying internal and external opportunities for professional development.

Work with the staff members to set and communicate performance standards that are specific and measurable. Provide regular feedback and coaching.

Create a strong team environment that fosters cooperation, interdependence, commitment, and the incorporation of lessons learned.

Analyze data in order to identify areas for improvement.

Make sure all team members are well integrated into Civic Works and the department.

Education and Experience

• 4-7 years of experience in program management, workforce development, youth services, or a related field.
• Experience leading a large-scale project or initiative, and/or managing people.
• People management experience is preferred.
• Demonstrated ability to build and sustain relationships with diverse stakeholders - from young people to institutional partners.
• Experience working with young adults who have experienced housing instability, system involvement, or other significant barriers.

Strongly Preferred:

• Experience launching new programs;
• Knowledge of Baltimore's workforce ecosystem;
• Experience managing contracts or formal partnerships.

Background in EMS, fire service, or allied health and bilingual (Spanish) skills are a plus.

Skills and Abilities

• Strong organizational skills with the ability to manage multiple workstreams, deadlines, and data requirements simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with basic computer tools including email, Word, and Excel.
• Comfortable launching new programs and driving continuous improvement.
• Strong initiative, creativity, and ability to create and implement innovative solutions.
• Comfortable operating without established playbooks and building systems from scratch.

Valid driver’s license and willingness to travel locally.

Work Environment & Physical Demands

In-Person Work Policy - This is a fully in-person position that operates across multiple locations, primarily between East Baltimore, Downtown Baltimore, and Catonsville. The role also includes occasional off-site travel for meetings with partners and stakeholders. The standard work schedule for this position is Monday-Friday, approximately 7:30 am to 3:30 pm. To ensure staff coverage during instructional hours, some days may extend to 9 hours, with the opportunity to work shorter hours on other days to maintain a 40-hour workweek.