Program Manager - Custodial

About the role

The Program Manager (PM) oversees all contract operations, staffing, quality, training, customer communication, compliance, and readiness activities for the INSCOM custodial contract at Fort Belvoir. This role requires maintaining full contract compliance and uninterrupted service delivery, managing a team of approximately 635,000 square feet across four buildings, including controlled-access and classified environments.

Responsibilities

• Serve as the government/customer-facing point of contact for all contract matters and maintain effective communication with designated representatives regarding operations, quality, staffing, security, risks, and performance.
• Direct and manage all custodial operations, personnel, resources, schedules, and workflows to ensure full contract compliance and uninterrupted service delivery.
• Lead implementation of the quality control program, corrective action process, and performance monitoring approach to sustain service standards and continuous improvement.
• Oversee staffing, onboarding, training, labor deployment, and supervisory execution to ensure adequate coverage and readiness across day, evening, and project work windows.
• Ensure compliance with all applicable access, badging, OPSEC, SCIF, TS/SCI, safety, labor, and corporate requirements associated with the contract.
• Manage contract documentation, reporting, customer updates, internal reviews, readiness activities, and issue escalation, including actions required during transition/start-up and stabilization.
• Cook up support functions as needed, including HR, Security, Training, IT, procurement, supply/equipment readiness, and subcontractor/vendor alignment in support of contract execution.
• Implement and reinforce the ServiceSource QC SOP, Training SOP, and standardized observation/checklist tools applicable to the contract and ensure role-appropriate use of CompuClean/CleanCheck documentation and trend data.
• Ensure employees receive hands-on task training using visual aids, equipment guides, and chemical charts, with supervisory observation, competency validation, and refresher training assigned based on deficiencies, audit findings, and operational changes.
• Maintain visibility over supply levels, equipment readiness, service logs, staffing metrics, training completion, and quality trends.
• Support zero-fail adoption expectations for the QC SOP and Training SOP and maintain audit-ready records demonstrating implementation, competency validation, and corrective action follow-through.
• Use available inspection, training, and productivity information to identify repeat deficiencies, reinforce standards, and support continuous improvement across the operation.
• Ensure immediate escalation and response for mission-impacting, safety-related, access-related, or customer-sensitive issues.
• Responsible for ensuring competency validation, refresher training triggers, and auditable training/QC records are maintained in alignment with the Training SOP and QC SOP.
• Comply with corporate, operational, and site-specific custodial policies, procedures, and SOPs, including BBP, CleanCheck/CompuClean systems and standards, the QC Plan, QC SOP training, and applicable safety procedures.

Qualifications

• A high school diploma or GED required; bachelor’s degree preferred.
• Active TS/SCI security clearance required; ability to meet all applicable access, badging, SCIF, OPSEC, and NISPOM-related requirements.
• Minimum two (2) years of experience and training in similar custodial services within the past five (5) years, consistent with key personnel expectations; broader program or facilities management leadership experience strongly preferred.
• Demonstrated experience overseeing quality, staffing, compliance, and customer-facing performance in a complex custodial or facilities environment.
• Prior experience supporting secure federal, military, or intelligence community environments strongly preferred.
• Baseline certification requirements per the FY27 Custodial Operating Plan Educational Pathway for Management / Quality Control roles: ISSA/CMI Accredited Auditing Professional (AAP), ISSA/CMI Certified Workloading Specialist (CWS), and ISSA/CMI Certified Professional Trainer (CPT).