Program Manager (contract)

Job Summary

We are seeking a highly experienced and results-driven program management professional to lead complex, cross-functional business and IT-facing initiatives with a strong emphasis on Salesforce-related delivery.

Responsibilities

• Define and manage program scope, objectives, milestones, delivery timelines, and cross-functional dependencies across multiple concurrent workstreams.
• Develop and maintain integrated program plans, roadmaps, workstream views, and executive-level status reporting artifacts.
• Capture and manage Salesforce-related workstreams and ensure alignment between business priorities, IT delivery teams, vendors, and leadership expectations.
• Partner with Salesforce product owners, architects, technical teams, and vendors to support successful end-to-end program execution.
• Oversee Salesforce delivery lifecycle activities including requirements alignment, design coordination, testing, release readiness, deployment planning, and post-implementation stabilization.
• Ensure Salesforce-related decisions, risks, dependencies, and impacts are clearly documented and communicated to all relevant stakeholders.
• Own or support program forecasting, budget tracking, cost management, and variance reporting throughout the program lifecycle.
• Coordinate internal and external resource needs across business, IT, vendor, and delivery teams while monitoring capacity and delivery commitments.
• Facilitate leadership updates, working sessions, decision forums, steering committee meetings, and cross-team planning sessions.
• Drive clarity around ownership, decisions, action items, risks, and dependencies across all program participants.
• Identify, document, and drive resolution of program-level risks, issues, assumptions, and dependencies, escalating proactively when targets are at risk.
• Ensure mitigation plans are clearly understood, owned, and tracked through resolution.
• Provide clear, concise, executive-ready reporting that translates complex program details into business-friendly updates and actionable next steps.
• Ensure decisions, meeting outcomes, risks, issues, and follow-ups are well documented and consistently communicated.
• Drive alignment with established program management standards, governance expectations, and delivery controls.
• Champion consistent delivery practices, program routines, documentation standards, and leadership visibility across all workstreams.

Skills

• Strong program management expertise leading complex, cross-functional business and IT initiatives in enterprise environments.
• Salesforce platform familiarity including delivery lifecycle, release planning, vendor coordination, testing, and business readiness activities.
• Executive-level communication skills with the ability to distill complex program details into clear status updates, risk summaries, and decision briefs.
• Financial management proficiency including forecasting, budget tracking, variance management, and resource planning.
• Vendor management, stakeholder management, risk and issue management, and dependency management capabilities.
• Strong leadership and team facilitation skills with the ability to drive accountability without direct authority.
• Strategic thinking and problem-solving ability with comfort operating in ambiguity and creating structure where none exists.
• Exceptional organizational skills and attention to detail across multiple simultaneous workstreams.
• Conflict resolution and decision facilitation skills across diverse stakeholder groups.
• Experience supporting Salesforce implementations, enhancements, integrations, managed service transitions, or large enterprise CRM programs is a strong plus.
• Experience working in a matrixed enterprise environment with multiple business and IT stakeholder groups is highly desirable.

Qualifications

• Minimum of 8 years of project and program management experience with demonstrated leadership of complex, cross-functional business and IT programs.
• Previous Salesforce program or project experience in an enterprise environment is required.
• Prominent experience managing multiple workstreams, vendors, budgets, timelines, risks, issues, and executive-level communications simultaneously.
• Demonstrated ability to work collaboratively with business stakeholders, IT delivery teams, Salesforce product teams, architects, vendors, and senior leadership to drive program outcomes.
• Track record of operating independently, bringing structure to complex initiatives, and delivering results across multiple teams in a matrixed organization.
• PMP or PgMP certification is a plus but not required.
• Agile, Scrum, or SAFe certification is a plus but not required.
• Salesforce-related certifications are a plus but not required.