Program Manager - Communications Support

About the role

ITC Federal is seeking a motivated, career and customer-oriented Program Manager to join our team in Falls Church, VA. This is a hybrid position supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US government.

Responsibilities

• Serve as the primary point of contact with the Government for overall contract performance, ensuring delivery meets or exceeds the standards reflected in CPARS evaluations.
• Oversee a team of approximately 55 resources supporting networking, VoIP, audio/visual, asset management and onsite Tier 2 support at various EOIR court locations.
• Oversee program budget, burn rate, and invoicing accuracy; forecasts staffing and funding needs and flags variances early.
• Enforces work standards, establishes contractor schedules, supervises contractor personnel, and communicates organizational policies, purposes, and goals to the team.
• Coordinate daily, weekly, and long-range work assignments and support requirements with team leads.
• Ensure effective coordination and communication across functional groups and areas of responsibility.
• Responsible for hiring, onboarding, performance management, retention, and professional development of assigned staff.
• Ensure teams are adequately staffed, trained, and equipped to meet operational demands.
• Develop and maintain strategy maps that align program activities to overall organizational objectives.
• Collects, reviews, and analyzes information to develop recommendations for Government stakeholders.
• Identifies opportunities for process improvement and implements industry best practices.
• Proactively fosters a team environment grounded in mutual respect and collaboration, dedicated to the overall mission of the agency.

Qualifications

• Bachelor's degree plus 10+ years of IT program/project management experience, including 5+ years managing federal IT services contracts of similar size and scope.
• PMP required; ITIL v4 Foundation preferred.
• Active DOJ Public Trust or ability to obtain; prior DOJ experience strongly preferred.
• Experience managing T&M/labor-hour contracts and subcontractor relationships.
• Strong written and verbal communication skills, with experience briefing senior Government stakeholders.

Preferred Qualifications

• Experience with IT service management (ITSM) frameworks.
• Proficiency in network, telephone and audio-visual components.
• Ability to work in a fast-paced, dynamic environment.

Work Environment And Physical Demands

• Candidate must be able to function in general office environment.
• The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.