Program Manager (Center)

About the role

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Responsibilities

• Manage daily training and checking activities of instructors, including regular monitoring of scheduling and schedule changes, ensuring schedule optimization, managing availability and staffing through review and approval/denial of leave and time off requests, conducting team meetings or other routine communications with instructors regarding their daily work, and resolving client and/or instructor questions and conflicts using management discretion, independence, and Company policy.
• Manage program instructors’ performance by providing timely formal and informal feedback and coaching, conducting observations of instructor training and checking activities, preparing annual and mid-year performance appraisals, and when appropriate, preparing and managing performance improvement plans.
• Hold instructors accountable to comply with FlightSafety policies and procedures by recommending disciplinary action to DOT/DOMT and conducting disciplinary meetings and/or counseling/coaching with direct reports.
• Recommend annual merit-based salary changes for instructors using discretion within budget parameters and policies provided by FlightSafety.
• Support Scheduling Specialist in organizing, planning, and assigning instructors to customer training events and as aligned with instructor training and qualifications.
• Maintain expert-level knowledge of (i) the program aircraft and its original equipment manufacturer (OEM), (ii) applicable courseware, training documentation, technology, and equipment; (iii) technological and regulatory developments impacting training delivery, and (iv) the key customers receiving training under the program and overall demands for training in the program.
• Liaise between FlightSafety and customer contacts regarding training needs and expectations; make real-time discretionary decisions to address customer/client requests; coordinate back with DOT/DOMT, Account Managers, Relationship Managers, and/or Instructors as appropriate.
• Manage development, implementation, modification, presentation, and ongoing sustainment of courseware, training documentation, and training devices associated with the program to align with effective training delivery and regulatory requirements.
• Assists the Manager of Flight Training Devices (MFTD) in validating and resolving Flight Training Devices (FTD) discrepancies as assigned by DOT from time to time.
• Analyze status of all current projections/plans and keep the DOT/DOMT apprised of any problem areas or issues and provide updates as requested or needed by the DOT/DOMT.

Requirements

• One of the following educational/experience qualifications must be met:
• A bachelor’s degree is preferred (or its educational equivalent if issued outside the U.S. or Canada). A degree in business or aviation management is preferred.
• Three (3) years’ related experience and/or training; or Equivalent combination of education and experience in the aviation or training/education field.
• Current pilot and instructor certificates and ratings necessary to provide training for all aircraft within the assigned program.
• For Maintenance PMs, A&P Mechanic License is preferred.

Qualifications

• Minimum of six (6) months’ work experience in a teaching/training environment. Experience within teaching/training environments for adult learners is preferred.
• Minimum of two (2) years’ experience as appropriate in the program field as a pilot, aircraft maintenance technician or cabin safety function.
• Previous management experience preferred.

Skills

• Proven ability in people management;
• Resourceful;
• Problem-solver;
• Results-oriented with high drive to achieve objectives and standards;
• Excellent customer service skills;
• Knowledge of aviation terminology as specified by FAA/NAA, EASA, or other applicable aviation regulatory authority(ies);
• Knowledge of basic scheduling concepts and/or experience with scheduling software;
• Detail oriented with excellent organization and time management skills;
• Excellent verbal and written communication skills;
• Ability to interact with various levels of management in a professional manner;
• Ability to adapt to changes rapidly and perform in a fast-paced work environment;
• Service-oriented and ability to adapt/respond to different types of personalities of clients and customers;
• General knowledge of the following software: MS Office Suite, TMS Systems, CRM, and iOS.

Physical Demands and Work Environment

Subject To Reasonable Accommodations That May Be Provided, This Position Involves The Following Physical Demands Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate