Program Manager BTI

About the role

We are seeking a Program Manager to support the evolution of the Content Planning & Production Platform (CPP), a critical product ecosystem used by content planners, creators, and conference stakeholders to plan, produce, and publish Gartner research and event content. This role operates within a product-led organization focused on continuous value delivery, product adoption, and user satisfaction.

Responsibilities

• Manage delivery of initiatives across internal content planning and production systems
• Cross-functional coordination of workstreams across IT, product, UX, and business teams
• Track progress against product goals (adoption, engagement, satisfaction, business outcomes)
• Partner with Product Owner to gather, synthesize, and document requirements
• Translate stakeholder needs into epics, user stories, and acceptance criteria
• Help manage backlog prioritization aligned with product roadmap/leadership priorities
• Engage stakeholders across multiple levels and functions to align on priorities and outcomes
• Facilitate working sessions, requirements workshops, and sprint ceremonies
• Ensure clear, consistent communication across distributed teams
• Identify process gaps and recommend improvements to workflows and tools
• Support continuous feedback loops and rapid iteration based on user input
• Assist in defining success metrics and monitoring performance
• Partner closely with a Product Owner (offshore) to: strengthen requirements quality, improve backlog hygiene and prioritization, build product management capability

Requirements & Qualifications

• 5–7+ years in program/project management, product operations, or related role
• Experience working with Agile/Scrum teams and managing product delivery
• Strong skills in requirements gathering and stakeholder management
• Experience with tools like JIRA
• Ability to manage multiple priorities and communicate effectively across audiences
• Qualifications

Qualifications

• 5–7+ years in program/project management, product operations, or related role
• Experience working with Agile/Scrum teams and managing product delivery
• Strong skills in requirements gathering and stakeholder management
• Experience with tools like JIRA
• Ability to manage multiple priorities and communicate effectively across audiences