Program Manager

Job Summary

Aid the Senior Director in managing the office, grants, trainings, screenings, and general office tasks. Administer administrative management for SAAVE office, compile, record, and analyze data for grant applications, reporting, and management meetings. Supervise in-house advocacy staff, handle scheduling, training, data reporting, office coverage, and client follow-up. Offer 24/7 consultations and troubleshooting for volunteer and staff advocates. Manage volunteers for FACT accompaniment, LAP lines, and Hotline, including recruitment, training, hospital onboarding, and scheduling. Provide crisis intervention counseling, accompaniment, advocacy, information, and referrals to survivors of sexual assault and domestic violence and secondary survivors. Accompany survivors to medical/forensic exams, court, police stations, and other appointments. Represent SAAVE in community meetings and teleconference calls.

Responsibilities

• Direct Services Support:
  • Accompany Sexual Assault, Domestic Violence, Intimate Partner Violence victims/clients to medical/forensic exams, court, police stations, and other appointments as needed.
  • Provide information, referrals, practical assistance, and crisis intervention to victims.
  • Conduct screenings in hospital for various types of victimology.
  • Conduct client-centered safety assessments and safety planning tailored to individual needs.
  • Offer and/or oversee all crisis interventions, supportive listening, and case management for all victims.
  • Aid in applying for compensation through the New York State Office of Victims Services (OVS) including emergency HIV prophylaxis prescriptions.
  • Participate in implementing the countywide Lethality Assessment Program (LAP) including direct services, data collection, and reporting.
  • Provide information and referrals for victims for services on Valhalla campus and to a network of off-campus providers, such as shelter, mental health treatment, medical care, and other entitlements.
  • Collaborate with police officers to effectively assist victims including appointments and facilitate kit pick-up.
  • Advocate with victim service providers including Family and Criminal Court staff for victims.
  • Follow up with survivors to ensure needs are met and address additional issues as they arise.
  • Aid in answering 24/7 crisis hotline, 24/7 LAP line, and 24/7 on-call for forensic exam accompaniment.
• Programmatic and Administrative Support:
  • Maintain and monitor computerized data for accurate and timely grant management and reporting.
  • Maintain thorough, accurate, and timely case records and statistics.
  • Draft timely grant reports.
  • Maintain logs and forms for all program services offered (direct services, hotline, and LAP).
  • Coordinate weekly with Forensic Acute Care Team regarding cases and statistics.
  • Work collaboratively with program staff in the development of new protocols and practices.
  • Maintain programmatic documentation including training manuals.
  • Maintain logs for additional training/certifications of staff and volunteer advocates.
  • Maintain accurate schedules for FACT accompaniment on call and hotline/LAP line shifts.
  • Maintain and monitor online training platform for onboarding of new volunteer advocates.
  • Maintain volunteer advocate paperwork and certifications for program.
  • Schedule and coordinate team meetings and/or trainings for program.
  • Help with providing outreach, education, and training to departments within the hospital network as well as off-campus including community agencies, schools, and colleges as needed.
  • Attend staff, direct service, and supervision meetings; participate in WMC Child Protection Committee, Westchester County Domestic Violence Council, NYS VAP weekly update meeting, and other meetings as necessary.
  • Engage in professional development trainings annually.

Qualifications/Requirements

• Experience: Professional experience sufficient in scope, depth, and performance may serve in place of academic requirements.
• Education: Bachelor's degree preferred.
• Licenses/Certifications: Certification as SAAVE Rape Crisis Advocate required, pre-certification and annual training required (Training provided by SAAVE Program). Certification as LAP advocate with Westchester County Domestic Violence High Risk Team required (Training provided by SAAVE Program).
• Knowledge: Knowledge of victim-centered and trauma-informed care, crisis intervention techniques, and case management responsibilities; human behavior and needs at time of crime and crisis; behavioral health, social services, and other community resources; the criminal justice system, NY State Criminal Code and Rights of Victims, police department operations, policies, and procedures.
• Skills: Ability to communicate with, supervise, and empower volunteers and staff to be effective in their roles - experience with volunteers preferred. Ability to work cooperatively with different types of personalities. Knowledge and experience in office management. Multi-tasking abilities a plus. Computer knowledge essential, with an emphasis on Excel, Word, Outlook, PowerPoint, Webex, and internet research.