Program Manager

About the Role

The Program Manager provides operational, administrative, and supervisory leadership for assigned programs and services within a community-based nonprofit organization. This position is responsible for managing day-to-day program operations, staff, budgets, compliance, service quality, grants and contracts, data and reporting, and community partnerships. The Program Manager will ensure that programs deliver high-quality, culturally responsive services while aligning with organizational priorities, strategic goals, and service standards.

Responsibilities

• Manage the day-to-day operations of assigned programs, services, staff, schedules, and work plans.
• Implement program goals, policies, procedures, service standards, and performance measures in alignment with organizational priorities.
• Ensure compliance with applicable laws, regulations, grants, contracts, licensing, accreditation, funder requirements, and organizational policies.
• Recruit, onboard, supervise, coach, develop, and evaluate program staff.
• Foster accountability, teamwork, professional development, and culturally responsive service delivery.
• Monitor program budgets, expenditures, staffing allocations, contracts, deliverables, and operational outcomes in coordination with leadership and Finance.
• Maintain accurate program records, documentation, data, and reports.
• Analyze program trends, identify risks and service gaps, and recommend opportunities for improvement.
• Support quality improvement initiatives, program evaluations, corrective-action plans, and implementation of effective service practices.
• Develop and maintain collaborative relationships with program participants, families, funders, government agencies, community partners, and other stakeholders.
• Coordinate program outreach, referrals, meetings, training, events, and cross-departmental activities as assigned.
• Respond to operational issues, incidents, complaints, and urgent service needs; escalate significant matters in accordance with organizational procedures.
• Prepare program, grant, contract, fiscal, and performance reports and present updates to leadership and stakeholders as requested.
• Represent the organization at community meetings, coalitions, and public forums as assigned.
• Participate in special projects and perform other related duties as assigned.

Qualifications

• Bachelor's degree in a related field; Master's degree preferred. An equivalent combination of education and relevant experience may be considered.
• Minimum of five (5) years of progressively responsible program management experience.
• At least two (2) years of experience supervising staff or leading teams.
• Experience managing program operations, budgets, grants, contracts, regulatory compliance, quality improvement, performance reporting, and community partnerships.
• Strong supervisory, communication, organizational, financial management, decision-making, conflict resolution, and problem-solving skills.
• Ability to work effectively with culturally diverse populations and communities.
• Bilingual or multilingual skills relevant to the communities served are preferred.
• Valid California driver's license.
• Successful completion of required background clearances, as applicable.

Working Conditions

• Office, community, and program-site work environments.
• Local travel may be required, including multiple trips in a day.
• Occasional evening or weekend work may be required.
• Reasonable accommodations may be made for qualified individuals with disabilities.
• Ability to communicate clearly and effectively with others.
• Ability to see and hear sufficiently to interact with staff, participants, families, and stakeholders.
• Ability to use a computer, smartphone, tablet, or similar technology.
• Ability to travel locally as required by program operations.
• Ability to lift a minimum of 20 lbs.
• Vision correctable to 20/20.

Employment Conditions

• The position may support one or more programs, departments, grants, contracts, or organizational initiatives.
• The position may be funded through grants, contracts, program revenue, and unrestricted organizational funds.
• Continued employment is subject to organizational needs, funding availability, and/or program requirements.
• This job description outlines the general nature and responsibilities of the position and is not intended to be an exhaustive list of all duties.
• Employment is at will and may be terminated by either party at any time, with or without cause or notice, as permitted by applicable law.