Program Manager

Position Overview

The Program Manager role is part of the Central Team of Chief Scientific Office. This role is an active participant in achieving the outcomes for the Central Team. The MedTech Scientific Office Central Team aims to be the premier hub for best practices, innovative procedures, and cutting-edge technology solutions, empowering franchises to achieve execution readiness and compliance to applicable requirements. We aspire to set standards through partnership and continuous improvement, ensuring every franchise can confidently deliver quality and operational excellence.

Key Responsibilities

• Communications Strategy & Execution
• Guides through collaborative problem solving to deploy innovative solutions and provide leadership across matrix teams
• Crafts and implements communications frameworks and plans to engage employees at all levels, delivering the right message, to the right audience, at the right time, through the most appropriate channels, to ensure clarity, consistency, and accessibility
• Stakeholder Engagement and Relationship Building
• Identifies and engages key stakeholders to gain buy-in and support across all levels of the organization
• Establish Readiness & Measurement Strategies
• Provides project management support as needed to key strategic initiatives (e.g., SOP Management, EUDAMED, Library Services, GxP Conversions, Master Service Agreement, AI/Automation for Digital Tools)
• Defines, maintains, and monitors metrics relevant to Central Team activities and adjacent teams/functions, providing real-time progress tracking and visibility of risks and risk mitigations
• Develops methods to measure the effectiveness of change programs and overall impact on performance, including ROI (return-on-investment analysis)
• Change Impact Identification, Needs Assessment, and Change Readiness Strategy
• Provides change management expertise to support and execute procedural and workflow changes
• Identifies significant changes resulting from strategic imperatives across the ecosystem to drive implementation and translates insights into a comprehensive engagement strategy to prepare employees effectively
• Creates and implements change strategies and plans that align with organizational and program objectives, addressing the anticipated impacts on stakeholders and devising strategic initiatives to ensure smooth transitions

Experience & Education

• Bachelor’s degree in Business Administration, Communications, or a related field required; Masters preferred
• 8+ years of experience in large scale, cross-functional transformation programs within a global or highly matrixed organization, change management
• Medical device or EUMDR required
• Demonstrated experience standing up and leading PMO frameworks, performance dashboards
• Experience in leading teams and external partners required
• Proven experience in managing complex projects and leading cross-functional teams required
• Stakeholder influence skills; ability to manage ambiguity, and drive detail-level accountability
• Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels of the organization required
• Experience working inside R&D organization preferred
• Strong Microsoft Project experience
• Certification in change management (e.g., Prosci, ACMP, PMP, Six Sigma) is a plus

Preferred Skills

• Alliance Formation
• Business Alignment
• Cross-Functional Collaboration
• Continuous Improvement
• Communications Measurement
• Impact Reporting
• Operations Management
• Organizational Project Management and Change Management
• Self-Awareness
• Stakeholder Engagement
• Strategic Change
• Strategic Thinking
• Program Management
• Project Management Methodology
• Project Reporting

Benefits

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

Additional Information

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.