Program Manager

About the role

WorldTrips, a member of Tokio Marine HCC, is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic, fast-growing environment where collaboration, innovation, and disciplined execution are critical to success.

Key Responsibilities

• Lead and manage a portfolio of strategic, cross-functional initiatives aligned to business priorities
• Drive execution across teams including Underwriting, Claims, Operations, Customer Service, Sales, and Technology
• Establish and maintain program governance, prioritization, and reporting frameworks
• Partner with senior leadership to align initiatives with strategic goals and operational capacity
• Identify risks, dependencies, and operational gaps, and drive proactive solutions
• Improve processes and workflows across the organization using Lean, Six Sigma, or similar methodologies
• Develop clear executive reporting, dashboards, and communications to track progress and outcomes
• Facilitate cross-functional alignment, ensuring accountability without direct authority
• Define and track KPIs tied to initiative success and operational performance
• Promote a culture of structure, accountability, and continuous improvement

Experience

• 5+ years of experience in program management, project management, or operational leadership
• Proven success leading complex, cross-functional initiatives
• Experience in insurance, healthcare, or similarly regulated industries
• Travel medical insurance experience strongly preferred
• Background working in both structured (large company) and evolving (growth-stage) environments is a plus

Skills & Capabilities

• Strong program and portfolio management expertise, including governance and executive reporting
• Demonstrated experience in process improvement, operational excellence, or business transformation
• Excellent communication skills with the ability to distill complex topics into clear insights
• High degree of ownership, accountability, and comfort operating in ambiguity

Preferred Qualifications

• PMP (Project Management Professional)
• Leverage Lean / Six Sigma certification (Green or Black Belt preferred)
• Experience with change management and organizational transformation initiatives