Program Manager

About the role

Responsible for the management of project/program goals and drives teams to achieve customer business outcomes by providing guidance and managing issues, risks, decisions and action items.

Responsibilities

• Provides oversight and guidance in the development, execution and maintenance of projects, resources, assets and strategic objectives within a program.
• Accountable for scope, quality, schedule and cost management at a program level.
• Manages stakeholder communications.
• Reports status at the program level, including interdependencies, risks and issues.
• Maintains change management across the program, responsible for tracking and analyzing delivery across the entire program.
• Ensures completions of all program related documents and artifacts.
• Performs vendor management and oversight to procurement actions (e.g. Statement of Work development, Purchase Order review).

Requirements

• Six years of experience as a project lead or project manager is required.
• Experience in IT projects and system enhancements are preferred.
• Project Management Professional (PMP) certification required.
• One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.
• Or Bachelor's degree and four years of experience as a project lead or project manager is required.
• Experience in IT projects and system enhancements are preferred.
• Project Management Professional (PMP) certification required.
• One year of experience at the pay band 4-2/4-3 level or equivalent industry experience is required.

Qualifications

• Proven success leading large-scale, cross-functional enterprise programs consisting of multiple interdependent projects, workstreams, and business units.
• Strong understanding of Enterprise Project Management Office (EPMO) governance, stage-gate methodologies, portfolio management, and project delivery best practices.
• Demonstrated ability to develop and manage integrated program plans, coordinate cross-project dependencies, and resolve competing priorities across multiple teams.
• Skilled at building relationships and influencing executive sponsors, business leaders, technology teams, and external vendors to achieve strategic business outcomes.
• Proven ability to identify, assess, and proactively manage program-level risks, issues, assumptions, dependencies, and organizational change impacts.
• Ability to facilitate executive steering committees, governance reviews, and leadership presentations that drive informed decisions and program alignment.
• Strong financial acumen, including budget development, forecasting, capital and operating expense management, benefits realization, and financial performance reporting.
• Knowledge of vendor management practices, including Statement of Work (SOW) development, contract oversight, procurement coordination, and vendor performance management.
• Demonstrated success coordinating efforts across Business Systems Analysts, Solution Architects, Product Owners, Technical Leads, and business stakeholders to deliver complex business and technology initiatives.
• Excellent analytical, problem-solving, negotiation, and executive communication skills with the ability to navigate ambiguity and drive consensus across diverse stakeholder groups.
• Ability to manage multiple strategic priorities simultaneously while maintaining alignment with organizational objectives, timelines, budgets, and expected business benefits.
• Proficiency with enterprise project and portfolio management tools such as Microsoft Project Online, Microsoft Project, Jira, Confluence, or similar platforms.