Program Manager

About the role

The Program Manager plans, directs, and coordinates all therapeutic program activities within the facility, ensuring high-quality clinical services, regulatory compliance, and a supportive treatment environment for clients and staff.

Responsibilities

• Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients.
• Contribute to the planning and implementation of program goals, objectives, personnel, resources and equipment.
• Implement the approved program plan objectives, timetables, expected outcome and measures for assigned areas of responsibility.
• Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits.
• Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program.
• Provides management and oversight for the facility program.
• Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Responsible for an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a timely manner.
• Develop and implement treatment plans, develop and maintain and audit charts and records for person(s) receiving services.
• Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty.
• Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements.
• Provide outreach services in area of clinical specialty, as needed.
• Demonstrate a positive, empathetic and professional attitude towards customers always.
• When patient needs are not met, acknowledge and work to resolve complaints.
• Recognize that patient safety is a top priority.

Requirements

• Bachelor's degree in behavioral or mental health or closely related field required.
• Master's degree in behavioral or mental health where required by state for licensed clinicians.
• Four or more years’ experience working with the population of the facility required.
• One or more years’ supervisory experience required.
• Licensed counselor/therapist, as required by the state and for the area of clinical expertise.
• Valid driver's license, if required by the facility.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Qualifications

Preferred schedule: Sunday–Thursday
Open to: Monday–Friday