Program Manager

About the role

The Program Manager oversees the success of strategic client partnerships, managing daily operations across multiple locations.

Responsibilities

• Own operational performance and serve as the primary contact for client needs.
• Coordinate Quarterly Business Reviews and analyze key metrics to identify trends and growth opportunities.
• Support upsell initiatives and collaborate with cross-functional teams to meet client expectations.
• Manage hiring, training, and oversight of onsite support staff to ensure performance standards.
• Develop scalable processes, monitor financial health, and resolve issues promptly.

Qualifications & Skills

• 4–6 years in account management, operations, or multi-location support, preferably in service or hospitality environments.
• Proactive relationship builder with strong data analysis skills.
• Organized, detail-oriented, and experienced in managing multiple priorities.
• Leadership experience in hiring, training, and team management.
• Excellent communicator, collaborator, and proficient in Excel and internal tools.

Work Environment

The role involves on-site presence, strategic oversight, stakeholder coordination, and data-driven decision-making to ensure client satisfaction and account growth.