Program Manager

Duties And Responsibilities

• Oversight of execution and delivery of Data and AI initiatives across business and technology teams, ensuring cross-functional alignment.
• Partner with Product Management teams to translate product roadmaps and solutions into executable work plans.
• Cook up task planning, resource allocation, risk mitigation, and status reporting across multiple teams and stakeholders.
• Manage project scopes, timelines, dependencies, and delivery risks to ensure timely and successful rollouts.
• Facilitate regular program updates, steering meetings, and stakeholder communications.
• Establish and maintain consistent delivery practices, including documentation standards, change control, and project retrospectives.
• Ensure internal-facing resources (e.g., intranet pages, service descriptions, FAQs) accurately reflect the Data and AI team’s value proposition and align with its strategy and personas.
• Work with Knowledge, Communications, and IT teams to publish and maintain high-quality internal documentation and communications.
• Promote collaboration and transparency within the Data and AI program and with stakeholders across the firm.
• Identify and implement process improvements to enhance program efficiency, agility, and stakeholder experience.

Requirements

• A Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.
• A minimum of 5 years of experience in program or project management, including large-scale technology delivery.
• A strong understanding of the software development lifecycle and cross-functional program coordination.
• Demonstrated success managing complex enterprise programs involving multiple stakeholder groups.
• Excellent written and verbal communication skills, including executive-level reporting and team documentation.
• Experience using tools such as JIRA, Confluence, Microsoft Project, Smartsheet, or equivalents.
• Proven ability to build relationships across departments and levels of an organization.

Preferred Experience

• Working in a law firm or other professional services environment.
• Familiarity with Data, AI/ML, or Knowledge Management technologies.
• Experience in internal communications or stakeholder engagement.
• Agile certification (e.g., PMI-ACP, Certified ScrumMaster) or PMP certification.
• Experience maintaining and managing intranet content or service documentation.

Other Skills And Abilities

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities