Program Manager

Responsibilities

• Project Ownership
• Understand P&L for client projects
• Understand contracts requirements and scope of work
• Protect and improve project margins through disciplined execution
• Maintain accurate forecasting through project completion
• Develop and maintain 12–24 month strategic account plans aligned with customer capital programs and operational priorities
• Maintain executive-level relationships with key stakeholders for National Accounts
• Facilitate annual strategic planning sessions with customers and internal leadership
• Align Shermco service capabilities with customer long-term infrastructure and reliability needs
• Cross Functional Program Coordination
• Coordinate execution across all Shermco organizations, branches and service groups
• Lead recurring internal program coordination meetings
• Resolve inter-branch operational conflicts and ensure consistent execution standards
• Establish and maintain standardized reporting structures and communication cadence across participating branches
• Financial Management
• Monitor estimate-to-actual performance trends
• Identify early indicators of margin erosion or project risk
• Track change order capture rates and financial performance drivers
• Lead quarterly financial performance reviews with executive leadership
• Contract & Scope Control
• Interpret and manage contract requirements
• Ensure scope clarity and enforce structured change management
• Lead RFI development and tracking
• Prevent unauthorized scope execution
• Risk Management
• Develop and maintain formal project risk registers
• Maintain a Program Risk Register including safety risks, margin risks, capacity constraints, contractual risks, and reputational risks
• Conduct monthly program risk reviews
• Escalate material risks to executive leadership when appropriate
• Proactively mitigate safety, financial, schedule, and resource risks
• Escalate high-impact risks appropriately
• Lead contingency and recovery planning
• Operational Governance
• Promote consistent operational standards across the program including safety compliance, estimating discipline, project controls, and documentation standards
• Lead program-level lessons learned reviews to improve future execution
• Customer Relationship Management
• Serve as primary client interface
• Maintain quarterly executive touchpoints with strategic customers
• Lead Executive Business Reviews (EBRs)
• Own resolution of escalated operational or service issues
• Monitor customer satisfaction and service quality metrics
• Schedule Management
• Lead project update meetings and executive briefings
• Navigate conflict professionally while protecting Shermco’s interests
• Develop opportunities for repeat business
• Sales, Growth and Execution
• Lead cross-functional teams including technicians, engineers, and subcontractors
• Conduct structured project kickoff meetings
• Drive execution quality and minimize rework
• Ensure disciplined documentation and turnover standards
• Identify opportunities to expand Shermco’s services within strategic accounts
• Ensure pricing alignment across regions and branches
• Participate in review of large proposals to ensure strategic alignment
• Prevent uncoordinated pricing or discounting across Shermco regions
• Support capture strategies for large capital projects
• Executive Reporting
• Provide clear project performance updates to senior leadership
• Present risk summaries, financial forecasts, and mitigation plans
• Participate in post-project reviews and lessons learned sessions

  Qualifications

  • 5-10 years of program or project management experience ideally managing a national account in multiple sites
  • Experience in any of the following: electrical construction, NETA testing, electrical commissioning, engineering services, industrial field services, power systems services, electrical infrastructure, and working knowledge of medium- and low voltage electrical systems or related technical field
  • Demonstrated financial literacy and ability to interpret project financials
  • Experience managing or overseeing large programs or projects exceeding $1M
  • Proven ability to coordinate multi-site or multi-branch operations
  • Strong executive communication and stakeholder management skills
  • Strong financial acumen including budgeting, forecasting, and margin management
  • Experience interpreting contracts and managing change orders
  • Proven ability to lead large field teams and multi-disciplinary resources