Program Manager

About the role

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans.

Responsibilities

• Responsible for the daily operation of the program, ensuring that performance targets are met and that clinical staff is provided with operational training.
• Manage program staff by providing continuous coaching, feedback, and progressive discipline when necessary.
• Assign caseloads, evaluate performance for quality assurance, conduct new employee orientation, and manage staff development and training.
• Supervise and manage assigned staff, including performance evaluations and scheduling; resolve employee relations issues as needed; make decisions related to employment.
• Supervise clinical and crisis management and establish on-call duties.
• Develop and maintain working relationships with all individuals served, families, funding sources, and regulatory agencies, as appropriate, and monitor their satisfaction with services.
• Project revenue and monitor monthly expenses in conjunction with program goals.
• Promote and market programs to funding sources, community agencies, families, and related groups; ensure a timely response to all requests for information, services, and documentation.
• Maintain knowledge of clinical standards and ensure compliance in terms of treatment interventions.
• Serve as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.).
• Monitor the availability and efficacy of community-based support and other supports required by the program.
• Oversee appropriate interface with billing system and other operating units as necessary to meet company requirements.
• Recommend policies and procedures to enhance program efficiency, using technical and analytical tools to measure performance and productivity.

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or related field required.
• Five or more years of relevant experience and at least one year of supervisory experience.
• Licensure as required by state.
• CPR and First Aid certifications.
• Current driver's license, car registration, and auto insurance if providing transportation to individuals receiving services.
• Strong communication skills with ability to build rapport with others.
• Self-motivated and detail-oriented with ability to multi-task.
• Well-organized with ability to prioritize workload and meet deadlines.

Benefits

Full compensation/benefits package for full-time employees. 401(k) with company match. Paid time off and holiday pay. Complex work adding value to the organization’s mission alongside a great team of coworkers. Enjoy job security with nationwide career development and advancement opportunities. We have meaningful work for you – come join our team.