Program Manager

Overview

The Program Manager is responsible for overseeing and coordinating progress of multiple projects within a program, managing dependencies across projects/workstreams, and ensuring alignment with strategic objectives. This role coordinates cross-functional teams, manages budgets and resources, mitigates risks, mentors and coaches Project Managers within their program, and communicates regularly with stakeholders to ensure program success.

Key Responsibilities

• Program Planning & Execution

• Define program objectives, scope, and deliverables.
• Develop comprehensive program plans including timelines, milestones, and resource allocation.
• Organize program governance and structure in collaboration with leadership.
• Cook up cross-functional teams for cohesive execution.
• Monitor progress across projects, resolve challenges, and ensure alignment with program goals.
• Identify and manage interdependencies across projects/workstreams.

• Budget & Resource Management

• Establish and manage program budgets to ensure cost-effectiveness.
• Recommend resource allocation and optimization across projects.
• Track financials and prepare program-level financial reports.

• Stakeholder Communication & Reporting

• Serve as primary contact for internal and external stakeholders.
• Provide regular program status updates, risk reports, and milestone tracking to executive leadership.
• Maintain transparent communication and build strong relationships with partners.

• Risk Identification & Management

• Track Risks, Actions, Issues, Decisions, and Dependencies.
• Develop mitigation and contingency plans, support and prompt actions to minimize impact on outcomes.
• Enforce change control procedures across projects and programs.

• Quality Assurance & Continuous Improvement

• Oversee quality control measures across projects.
• Evaluate outcomes and integrate lessons learned into future initiatives.
• Promote adherence to project/program management methodologies and best practices.

• Mentoring & Leadership

• Mentor and coach Project Managers and workstream teams.
• Foster a culture of collaboration, innovation, and continuous improvement.

• Project Management

• Define Project Objectives - Ensure clarity on goals, scope, and success criteria aligned with business strategy.
• Plan and Organize - Develop a roadmap, allocate resources, and set timelines for delivery.
• Lead and Coordinate - Direct the project team, foster collaboration, and maintain stakeholder alignment.
• Monitor and Control - Track progress, manage risks, and ensure adherence to budget, schedule, and quality standards.
• Communicate Effectively - Provide regular updates, manage expectations, and serve as the primary liaison between stakeholders and the team.
• Ensure Delivery and Closure - Complete deliverables, obtain approvals, and conduct post-project reviews for lessons learned.

Qualifications

• Education

• High School / GED (Required)
• Bachelor’s Degree (Preferred)

• Certification/Licensure

• One of the following certifications or equivalent, but must obtain within 1 year of hire:
• Project Management Institute Certified Associate Project Manager (CAPM)
• Project Management Institute Project Management Professional (PMP)
• Project Management Institute Agile Certified Practitioner (ACP)
• Project Management Institute Program Management Professional (PgMP)
• Scrum, SAFe or equivalent

• Experience

• 6+ years of experience in program or project management with a proven track record in managing large-scale, complex projects or programs (Required).
• 8+ years of experience in lieu of a bachelor’s degree.

• Additional Requirements

• Demonstrated experience in leading cross-functional teams and managing multiple stakeholder relationships.
• Healthcare experience Care delivery (ambulatory, hospital, post-acute), health plan, corporate/shared services, and/or technical project management experience.

Benefits

• Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan

• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.