Program Manager

Job Purpose

Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met. Ensures all program-related decisions are guided by the terms and conditions of the customer's contract. Understands all aspects required to launch a new program or order.

Top Level Shortage Reports / CTB Status Reporting

For example, the number of SMT starts can be supported per day or per week.

Capacity Planning and Establishing Realistic Commits

Managing build priorities internally & with customer

Managing Process Readiness

• Driving effective meetings with both internal and external teams
• Expediting units between work cells, test stations; Must be present on the manufacturing floor to expedite builds
• Resolving internal resource constraints
• Providing customer real-time status updates
• Escalating need for support internally and externally to resolve issues slowing down builds
• Anticipating next step in manufacturing flow and preparing for the next step ahead of time
• Ensuring that the back end kits are pulled, fixtures ready, programming complete, tooling, materials, resources, etc

Timely and Accurate Daily Build Status Reporting

• Capturing and communicating build status to customers and internal stakeholders
• Ensuring timely workflow coordination between front end (SMT) and back end (MA and test)

Ensuring Key Business Metrics Achieve Objectives

• Performance on key business metrics achieving business objectives (revenue growth, margin performance, cost management/PPV, inventory turns, AR management, etc.)

Ensuring Key Customer Satisfaction Metrics Achieve Objectives

• Performance on key customer satisfaction metrics achieving customer objectives (price performance, on-time delivery, quality, etc.)

Proactively Providing Feedback on Opportunities for Continuous Improvement

• Based on having a solid understanding of engineering and manufacturing processes

Interfacing with the Customer at a High Level

• Successfully managing key revenue programs to avoid escalations

Managing and Developing Project Plans

• Manage the activities of a cross-functional team(s) to ensure completion of the project on time
• Review status with the customer and the management team
• Understand and drive written understanding of the project and develop Contract/MSA terms with customer and the business development team
• Timely resolution of issues and escalation as soon as it is required to avoid delays in project completion

Ensuring Proper Closure of Customer Related A/R Issues

• Timely resolution of issues and escalation as soon as it is required to avoid delays in project completion
• Ensure proper closure of customer related A/R issues

Education and Experience

• Must have transitioned multiple designs turned into medium and high-volume production in manufacturing
• Team player, strong written & oral communication skills, ability to work well with global engineering groups
• BS in Engineering with at least 2+ years of hands-on experience in the electronics or electro-mechanical industry in at least one of the areas such as system level product development, electrical or mechanical product design, NPI engineering, technical project or program management.

Pay

Salary Range(annual): $85,000.00 - $95,000.00