Program Manager

Nature Of Duties/Responsibilities

• Ensure compliance to contract/commercial agreement and/or customer specific requirements, and responsible to document additional agreements not included in the contract.
• Develop and maintain business relationship; maximize customer satisfaction.
• Manage the relationship with the customer through daily, weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
• Captures and coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.).
• Coordinates the process of Customer Satisfaction, where customer's satisfaction is reviewed. It includes the implementation of actions with the organization to improve.
• Maintains and coordinates any troubleshooting of accounts receivables (AR).
• Approves changes to standard costs and updates sales price at least every quarter.
• Claims raw materials revaluation to customer when applicable.
• Responsible and accountable to maintain price book in Oracle.
• Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook for its organization.
• Manages claims and recover the charges not covered by the quote as NREs, ECO, Out of Scope Recoveries, and miscellaneous requirements. Escalates with GAM/BD, if needed, to assure collection.
• Collects excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials.
• Coordinates problem solving, and escalates challenges encountered on the program that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment.
• Participates on continuous improvement projects to increase profitability. (Operations & Materials)
• Coordinates with the CFT the generation of reporting and analytical information for decision-making with the customer (materials, quality, testing, etc.).
• Maintains and coordinates the actions generated by the opportunities or needs of the project to comply with the customer metrics and/or internal objectives.
• Coordinates and/or escalates the resolution of operational problems where any of its projects does not have sufficient resources to meet the commitments previously established.
• Coordinates with the CFT the data collection for quotes or requotes for existing customers, reviews with BD and seeks approval from PM Director or GM.
• Coordinates with the CFT the collection of data for the preparation of presentations in General or for reviews with the customer.
• Coordinates the resolution of problems with shipments of product.
• Escalates the resolution of systemic problems or processes in the supply chain.
• Coordinates with the CFT and/or escalates to the functional areas, the troubleshooting of on time delivery of products (OTD).
• Coordinates with the CFT the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.)
• Coordinates communication and relationship with the leadership team on account strategy and commercial aspects.
• Coordinates with the CFT the introduction of new products through Product Life Cycle methodology and accountable to track project completion on time.

Qualifications

• Bachelor’s degree in business administration, project management, or related field (Master’s degree is desirable)
• Minimum of 5 years of demonstrated experience in project management
• Must have transitioned multiple designs turned into medium and high-volume production in manufacturing
• Advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills
• Knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site
• Demonstrates detailed expertise in very complex functional/ technical area or Broad breadth of knowledge in multiple areas
• Understands the strategic impact of the function across sites
• Knowledge of the MS Office (Proficiency Excel, Power point)
• Financial experience – P&L
• Strong communications skills
• Analytic thinking, Results driven