PROGRAM MANAGER

Essential Responsibilities

• Provide leadership, guidance, coaching, and supervision to Direct Support Professionals (DSPs) and other assigned staff.
• Mentor and train staff to support professional growth and improve service delivery.
• Manage staffing schedules, coverage needs, call-outs, no-shows, and time-off requests.
• Participate in interviewing, onboarding, and training new employees.
• Attend and contribute to interdisciplinary team meetings and planning sessions.
• Promote RHD values and foster a positive workplace culture.

Program Operations

• Ensure services are delivered in accordance with Individual Service Plans (ISPs), treatment plans, and program standards.
• Respond appropriately to crisis situations, including reporting and documentation requirements.
• Cookordinator and oversee monthly consumer activities and community engagement opportunities.
• Monitor consumer health and safety concerns and communicate appropriately with program leadership and healthcare providers.
• Support quality assurance and continuous improvement initiatives.

Administrative Responsibilities

• Monitor and reconcile site and consumer-related expenditures.
• Oversee site maintenance, safety, and vehicle operations.
• Ensure timely and accurate completion of documentation, including: Progress notes Medication records Incident reports Assessments Inventories Other program documentation.
• Maintain compliance with agency policies, regulatory requirements, and funder expectations.

Qualifications

• Required: Bachelor's degree in Social Work, Psychology, Counseling, Criminal Justice, Education, Human Services, or a related field.
• Minimum of 5 years of experience in mental health, behavioral health, IDD, substance use, or related human services programs.
• Minimum of 2 years of supervisory or leadership experience.
• Strong knowledge of behavioral health regulations, program operations, and person-centered practices.
• Proficiency with Microsoft Office, email, electronic documentation systems, and internet-based applications.
• Valid Pennsylvania driver's license with at least 3 years of driving experience. Access to a reliable personal vehicle with state-required insurance coverage.
• Ability to successfully complete all required background clearances, including: Pennsylvania Child Abuse Clearance Pennsylvania Criminal Background Check FBI Fingerprint Clearance (when applicable).

Preferred

• Master's degree in a related human services field.
• Experience working with adults experiencing mental health, intellectual/developmental disabilities, or substance use challenges.