Program Manager

Job Description

We have a career opportunity for a Program Manager with Traffic Incident Management experience to be part of our local team that works on innovative, practical solutions that enhance the safety of motorists in Georgia. In this role and under the direction of the Project Manager you will:

• Manage on-site activities for small programs/projects, tasks or subtasks of a larger project
• Train responders in the National Traffic Incident Management Responder (SHRP2) course
• Train emergency responders in standard operating guidelines
• Facilitate traffic incident management teams throughout these states
• Participate in the management of the Towing and Recovery Incident Programs (TRIP)

What You'll Be Doing

Collaborates with Project Manager to establish project schedule and budget, and monitors progress in meeting schedule and budget requirements
Develops PowerPoint presentations and training materials
Delivers presentations to large groups
Primary instructor for various emergency transportation operations training courses
Establishing relationships with high level management within government agencies
Facilitates statewide TIM (Traffic Incident Management) Teams
Reviews and documents traffic incident management standard operating guidelines
Fosters successful working relationships between various agencies
Obtains statewide open road policies
Creates strategic incident management plans
Conducts after incident reviews of major incidents
In-field and classroom training of traffic incident management principles
Develops procedures for clear communication protocols between various response agencies (fire, police, towing and recovery, emergency medical services)
Develops project documents, processes, and procedures required to support quality control and final project deliverables
Collaborates with Project Manager to determine number of hours required for successful completion of project tasks.
Anticipates project staffing needs, identifies and interviews available personnel, and makes staffing assignments in accordance with schedule requirements
Establishes objectives and conducts performance appraisals for direct reports
Chairs job meetings; prepares and submits summary of project progress and pending issues to Project Manager
Submits monthly reports to client and responds to client issues and expectations
Assists Project Manager in pricing and negotiating changes to the scope of work with the client and subcontractors
Anticipates problems and works with client, other stakeholders and Project Manager to identify and implement corrective actions
Keeps client and Project Manager informed of the day-to-day activities of the project
Maintains accurate documentation of job progress through daily logs and other reports
Performs other responsibilities associated with this position as may be appropriate

Required Qualifications And Experience

• 4-year degree in a technical or construction-related field (or equivalent)
• OR 10+ years related work experience is required
• 10+ years proven field operations experience in traffic incident management
• Leadership / Management experience
• Experience in Emergency Response including Public Safety, Safety Service Patrol, or Wrecker Fleet Operation and Management
• Proven ability to perform in a lead capacity
• Excellent written and oral communications skills
• Familiarity of industry practices and regulations are required
• Strong communication skills certification/training in developing and providing training to traffic incident responders
• Experience giving professional, formal presentations using PowerPoint or equivalent software
• Experience working in a Windows-based environment; skills using Outlook, Word and Excel

Preferred Qualifications And Experience

• Enrollment in PM certification program is preferred