Program Manager

Position Summary

Under the general supervision of Executive Director or designee, the program manager is responsible for the day-to-day administration and supervision of the assigned programs, can effectively supervise multiple levels of staff, navigate a rapidly changing program, foster a positive and inclusive culture, and make sound operational decisions while remaining focused on the needs of youth and families.

Responsibilities

• Represent the Center and NYAP professionally in all external interactions.
• Oversee the daily operations of the Center, ensuring a safe, welcoming, and youth-centered environment.
• Provide overall leadership and management of a 24-hour, 7-day-per-week emergency reception and stabilization program serving youth involved in the child welfare system.
• Ensure continuous program coverage and operational readiness across all shifts, including evenings, weekends, holidays, and emergency situations.
• Develop and maintain a positive, inclusive, and trauma-informed culture that aligns with NYAP's mission, values, and standards of practice.
• Supervise and support multiple levels of staff, including clinical, nursing, direct care, administrative, and support personnel.
• Foster accountability, teamwork, professional development, and staff engagement throughout the program.
• Ensure compliance with all contract requirements, licensing standards, agency policies, accreditation standards, and applicable regulations.
• Ensure youth receive compassionate, trauma-informed care during periods of crisis, transition, and stabilization.
• Promote a culture that recognizes the dignity, strengths, and resilience of youth and families.
• Support staff in managing complex behaviors while maintaining a safe and therapeutic environment.
• Ensure timely coordination of admissions, discharges, referrals, and transitions in partnership with internal and external stakeholders.
• Serve as a primary point of contact for community partners, child welfare agencies, referral sources, and other stakeholders.
• Build and maintain collaborative relationships that support positive outcomes for youth and families.
• Participate in meetings, case consultations, and program reviews with state agencies and community partners as needed.
• Recruit, hire, onboard, supervise, evaluate, and retain high-performing staff.
• Ensure appropriate staffing levels are maintained to support safe and effective 24/7 operations.
• Provide coaching, mentoring, and performance management to promote staff growth and accountability.
• Maintain oversight of facility safety, security, emergency preparedness, and risk management practices.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents, emergencies, and escalated situations as necessary.
• Respond to critical incidents