Program Manager

Essential Duties and Responsibilities

• Direct all contract operations and ensure continuous, compliant performance of armed and unarmed security services.
• Maintain executive oversight of approximately 24/7/365 security operations at multiple National Capital Region facilities.
• Ensure every security post is staffed with qualified, trained, licensed, medically cleared, physically capable, and appropriately cleared personnel.
• Exercise authority over program management, staffing, scheduling, recruiting, training, logistics, quality control, security administration, and emergency response.
• Serve as the primary contractor point of contact for the Contracting Officer and COR.
• Remain available, or ensure an authorized alternate is available, for urgent Government consultation outside normal duty hours.
• Lead the 30-day contract phase-in and transition from the incumbent contractor without interruption of security services.
• Oversee incumbent workforce engagement, right-of-first-refusal activities, Collective Bargaining Agreement coordination, onboarding, credentialing, and personnel retention.
• Develop, implement, and maintain the Project Management Plan, Management Plan, Staffing Plan, emergency recall plan, and other required contract plans.
• Ensure the contractor maintains adequate relief personnel, reserve staffing, and surge forces without degrading permanent-post coverage.
• Direct the recruiting, onboarding, qualification, and retention of Contract Security Officers, supervisors, screeners, training personnel, logisticians, and administrative personnel.
• Monitor labor utilization, staffing levels, overtime, leave coverage, employee turnover, vacancies, and workforce readiness.
• Ensure compliance with federal, state, and local armed-security licensing requirements in Virginia, Maryland, and the District of Columbia.
• Cookordinate with the Facility Security Officer to ensure compliance with the DD Form 254, NISPOM, DISS, CAC, Interim Secret, Secret, and TS/SCI requirements.
• Ensure no employee begins productive performance without the required clearance, suitability, licensing, training, medical, physical, and weapons qualifications.
• Oversee firearms, ammunition, radios, vehicles, uniforms, body armor, accountable property, and other contractor-furnished equipment.
• Ensure implementation of the Quality Control Plan and timely correction of identified deficiencies.
• Conduct recurring reviews of contract performance, staffing risk, customer concerns, employee conduct, safety, and operational readiness.
• Lead monthly progress meetings with the Government and ensure agendas, minutes, action items, and required reports are delivered on time.
• Ensure all contract deliverables are complete, accurate, timely, and compliant.
• Coordinate and control subcontractor performance and ensure seamless integration across the entire contract team.
• Maintain strict separation between Government and contractor supervisory responsibilities under this non-personal services contract.
• Immediately elevate performance, security, safety, personnel, licensing, staffing, labor-relations, or financial risks that may affect mission performance.
• Promote employee retention, professional conduct, accountability, customer satisfaction, and continuous improvement.

Mandatory Qualifications

• Final, adjudicated Top Secret/Sensitive Compartmented Information eligibility.
• Ability to obtain and maintain a Government Common Access Card.
• Master's degree in security management, criminal justice, business administration, public administration, management, emergency management, or a closely related field.
• Current Project Management Professional certification.
• Current ASIS Physical Security Professional or Certified Protection Professional certification.
• At least 10 years of experience in military physical security, law enforcement, armed-security operations, force protection, or a closely related field.
• At least five years of experience managing large, complex security contracts.
• At least three years managing a contract in direct support of the Department of Defense or a military customer.
• Demonstrated experience managing multi-site, high-consequence, continuously staffed security operations.
• Demonstrated knowledge of armed-security licensing, training, firearms qualification, use-of-force programs, quality control, clearance administration, emergency response, and workforce management.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and electronic contract-management, scheduling, reporting, and personnel-tracking systems.

Highly Desired Experience

• Experience supporting PFPA, the Pentagon, a military headquarters, or another high-security federal facility.
• Experience transitioning a large incumbent federal workforce.
• Experience managing unionized employees and Collective Bargaining Agreements.
• Experience managing more than 200 armed-security personnel.
• Experience administering FFP and labor-hour contract line items.
• Experience with federal guard-force contracts involving Secret or TS/SCI requirements.
• Experience managing subcontractors and similarly situated entities on a federal set-aside contract.