Program Manager

Responsibilities

• Gather data, organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA (quarterly governing body, performance improvement, and safety committee).
• Serves as facility point-person for all compliance, licensing, and facility-related issues.
• Work with the Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas of responsibility.
• Ensure that facility-wide inspections are up to date, ensuring facilities comply with building and safety codes, and are always well-maintained.
• Ensures stored client personal belongings are accounted for and updates logs as needed.
• Participate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requested.
• Be responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management Plans.
• Update the Emergency Management binder with all admissions and discharges.
• Coordinate with the property manager and provide a list of required needs.
• Certain facilities will require maintaining appropriate salt and bleach within the water filtration system.
• Manage the facility vehicle, maintenance, and logs.
• Facilitate communication with clients and families.
• Responsible for recording daily attendance and census into Salesforce by 9 am local time and coordinating with Billing on all authorizations.
• Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director.
• Manage Incident Reports and associated documentation in conjunction with the Clinical Director.
• Familiarization with all client files and pertinent information required at all times.
• Aid in the facilitation of staff meetings and management meetings.
• Facilitate day-of admissions, including creating client charts, coordination with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client.
• Supports the milieu, supports at the table, transportation, and provides any additional coverage, as required.
• Supervise administrative office operations and purchasing of administrative and building supplies.
• Complete credit card reconciliation and uploading of receipts by the end of each month.
• Review all mail and send accounting and checks mailed to the program.
• Create all client binders and parent information packets.
• Execute daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination.
• Lead and performance manage Lead Recovery Coaches and Recovery Coaches.
• Maintain and implement a schedule of Lead Recovery Coaches and Recovery Coaches, including an on-call schedule.
• On-call responsibilities to include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as needed.
• Assist in Joint Commission, OSHA, and State-required training monthly and annually for all staff.
• Issue and track mandated monthly training logs/manuals for all staff, including off-site per diem employees.
• Ensure all the Monte Nido rules, policies, and guidelines are adhered to, including facility health and safety standards.
• Coordinate with supervisors and the Human Resources department to ensure staff are current with Joint Commission employee requirements.
• Assist in the completion of orientation and onboarding with new hires.
• Complete timecards and payroll on a bi-weekly basis for all staff.
• This position will require you to be available for On-Call when necessary and pick up voids/call-offs.

Qualifications

• Bachelor's Degree.
• Experience in a supervisory/leadership role working in a day treatment, residential, or hospital setting.
• CPR certification required, or within 90 days of hire.