Program Manager

Responsibilities

• Gather data, organize data, schedule and conduct quarterly mandated meetings for Joint Commission, state licensure and OSHA (quarterly governing body, performance improvement and safety committee).
• Serves as facility point-person for all compliance, licensing and facility related issues.
• Work with Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas.
• Ensure that facility-wide inspections are up to date, ensuring facilities are in compliance with building and safety codes, and are well maintained at all times.
• Ensures stored personal belongings are accounted for and updates logs as needed.
• Participate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requested.
• Be responsible for Emergency Management and Environment of Care including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, training staff on Emergency Management Plans.
• Update the Emergency Management binder with all admissions and discharges.
• Aid in the scheduling needs of the facility in cooperation with the clinical director, as needed.
• In an emergency or declared state of emergency, may be required to stay onsite as a part of the emergency team until emergency has ended.
• Complete all Quarterly Meeting Minutes and submit timely to Compliance.
• Care for the facility vehicle, maintenance and logs.

Administrative Responsibilities

• Facilitates communication with clients and families.
• Responsible for recording daily attendance and census into Salesforce by 9am local time and coordinating with Billing on all authorizations.
• Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director.
• Manage Incident Reports and associated documentation in conjunction with the Clinical Director.
• Familiarization with all client files and pertinent information required at all times.
• Aid in chart management to ensure charts contain all required completed documents with signatures included; including but not limited to admissions and discharge audits, and closing charts.
• Attend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where needed.
• Responsible for day-of admissions including creating client chart, coordination with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client.
• Facilitates tours with potential clients, outpatient providers and visiting professionals.
• Ensure all admission and discharge surveys are provided to the clients and completed.
• Supports the milieu, supports at the table, transportation, and provides any additional coverage, as required.
• Responsible for discharge documents are completed and ensuring the client leaves with all belongings.
• Supervise administrative office operations, including purchasing administrative and building supplies.
• Complete credit card reconciliation and uploading of receipts by end of each month.
• Review all mail and send accounting and checks mailed to the program.
• Create all client binders and parent information packets.
• Update CFO on new hires who need to be added to the facility car insurance.

Management Responsibilities

• Executes daily operations including supervision of administrative services, personnel management, and interdepartmental coordination.
• Support facility staff in job performance.
• Aid in Joint Commission, OSHA, and State required trainings monthly and annually for all staff.
• Issue and track mandated monthly training logs/manuals for all staff, including off site per diem employees.
• Ensure all the Monte Nido & Affiliates rules, policies and guidelines are adhered to, including facility health and safety.
• Coordinate with supervisors and Human Resources department to ensure staff are current with Joint Commission employee requirements.
• Aid in the completion of orientation and on-boarding with new hires.
• Assist Human Resources staff in maintaining personnel files up to date.
• Complete time cards and payroll on a bi-weekly basis for all staff.
• This position will require that you are available for On-Call when necessary and pick up voids/call offs.

Qualifications

• Bachelor's Degree.
• Experience in supervisory/leadership role working in a day treatment, residential or hospital setting.
• CPR certification required, or within 90 days of hire.