Program Manager

General Purpose

The Senior Transformation Program Manager is accountable for the end-to-end coordination, governance, and execution of transformation programs. This role serves as a strategic expert responsible for driving enterprise-level initiatives that influence organizational direction and deliver measurable business impact. This role serves as the single point of orchestration—the position requires advanced subject matter expertise, the ability to navigate ambiguity, and a strong capacity for innovation and leadership without formal people management. This leader will operate at an enterprise level, driving clarity across scope, sequencing, dependencies, risks, and decisions while enabling teams to execute effectively.

This role partners closely with executive sponsors, workstream leads, and technology leadership to translate strategy into coordinated execution and measurable outcomes.

Essential Functions

• Own a transformation program governance, operating model, and cadence, ensuring consistent execution across all work streams

• Strategically lead the design and execution of complex, cross-functional initiatives that align with corporate strategy and long-term growth objectives

• Provide strategic insights and recommendations to senior leadership; regularly brief executives on progress, risks, and opportunities through influence and communication

• Serve as a recognized expert in the field, representing the organization in industry forums and shaping best practices internally and externally

• Serve as the central integrator across business, IT, operations, finance, and external partners involved in delivery

• Drive clarity on what is changing, when, and for whom across dealer, customer, and internal experiences

• Identify opportunities to improve program delivery efficiency, tooling, and governance models

Qualifications

• Bachelor’s degree in Computer Science, Engineering, business, marketing or a related field is preferred.

• 7+ years of experience leading large-scale, cross-functional programs, preferably in complex business and technology transformations

• Extensive experience with contract ERPs and business model

• Demonstrated experience operating with executive stakeholders

• Strong understanding of program governance, dependency management, and integrated delivery models

• Ability to influence and align stakeholders across multiple departments

Scope & Impact

Accountable for outcomes that influence corporate strategy, financial performance, and long-term organizational success. Operates with minimal oversight and provides guidance to senior professionals across multiple functions.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.