Program Manager

Responsibilities

• Supports the planning, execution, and monitoring of major cross-departmental initiatives by developing project plans, tracking milestones and deliverables, coordinating with NYCT divisions to ensure alignment with the President’s strategic priorities, and identifying risks, bottlenecks, and interdependencies requiring escalation to Senior Advisors.
• Prepares executive-level reports, dashboards, presentations, and summaries for senior leadership by tracking and analyzing KPIs, operational trends, and workforce metrics while ensuring the accuracy, consistency, and governance of all reporting data and documentation.
• Serves as a central point of coordination for meetings, communications, and follow-up across NYCT and MTA departments by facilitating cross-functional engagement, tracking action items and deliverables, ensuring timely responses, and maintaining strong working relationships with operational, administrative, and technical stakeholders across the agency.
• Serves as a resource for staff and stakeholders on initiatives led by the Office of the President.

Requirements

• Baccalaureate degree in Public Administration, Transportation Planning, Urban Planning, Urban Studies, Data Analytics, Operations Research, or a related field.
• Four (4) years of related experience.
• At least two (2) years managerial/supervisory/project, program or process management.

Qualifications

• Demonstrated experience in project or program management, preferably in a large, complex organization.
• Strong analytical skills with the ability to interpret data, identify trends, and synthesize information for executive audiences.
• Excellent written and verbal communication skills, including experience preparing materials for senior leadership.
• Proven ability to coordinate across multiple departments and manage competing priorities.
• Proficiency with enterprise tools such as SharePoint, Power BI, Power Automate, and Office 365.
• Knowledge of NYCT/MTA operations, policies, and organizational structure preferred.