Program Manager

Requirements

• Bachelor’s Degree preferred
• Associate’s degree with 2 years’ experience in Human Services
• High School Diploma with 5 years’ experience in Human Services
• 15 + years’ experience in a Human Services field in a residential setting
• 1-3 Years of Supervisory/Managerial Experience

Qualifications

• NASDP Certification required within 1 year of hire if applicable

Responsibilities

• Supervise program staff, providing direction, guidance, and support
• Conduct regular staff meetings to discuss program goals, updates, and challenges
• Provide training and professional development opportunities for staff members
• Delegate tasks and responsibilities to team members, ensuring workload balance
• Address staffing issues, conflicts, and concerns in a timely and effective manner
• Foster a positive and inclusive work environment that promotes teamwork and collaboration
• Client Care and Safety
• Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs
• Develop and implement individualized service plans for program participants
• Monitor participant progress towards goals and adjust service plans as needed
• Provide crisis intervention and support to participants experiencing emergencies or crises
• Ensure participant safety and well-being through regular check-ins and follow-ups
• Program Operations
• Ensure compliance with programmatic requirements, regulations, and standards
• Collect, analyze, and report program data and outcomes to stakeholders
• Collaborate with community partners and stakeholders to enhance program impact
• Represent the program and organization in meetings, events, and community forums
• Perform other duties as assigned

Skills

• Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area
• Knowledge of community resources, services, and support networks available to program participants
• Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment
• Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively
• Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support
• Retail retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources
• Access Care.com for backup childcare, elder care, and household services
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
• Tuition reimbursement and educational partnerships
• Employee discounts and savings programs on entertainment, travel, and lifestyle
• Access to Pryor Online Learning for free online personal development classes

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.